Kimberly Campbell

Oversaw operations of eight offices, driving efficiency improvements across the region.

• Ensured compliance with employment practices and health and safety regulations.
• Communicated corporate initiatives to office managers and physicians to foster alignment.
• Analyzed staffing trends, adjusting levels based on patient volume for optimal service.
• Collaborated with management to streamline workflows, reducing redundancies.
• Managed supply purchases and inventory for efficient office operations and equipment maintenance.
• Planned and executed meetings, lunches, and events for diverse groups.
• Identified cost-saving opportunities through process improvements and technology upgrades.

• Managed daily office operations and workflows to enhance efficiency.
• Delegated responsibilities among Front Desk Receptionists, Opticians, and Technicians.
• Recruited, trained, and terminated employees to maintain optimal staffing levels.
• Audited vision claims submissions and payments through VSP and Eyemed.
• Analyzed billing processes and collaborated with patients to reduce outstanding balances.
• Oversaw payroll processing for staff using Paychex Flex systems.
• Developed monthly work schedules for all employees to ensure adequate coverage.
• Tracked inventory and monitored maintenance of office equipment.

• Utilized ICD-10, CPT, and HCPCS coding systems for accurate patient encounter documentation.
• Trained new employees on workflow systems and daily operational tasks.
• Performed charge entry for office visits and consultations.
• Evaluated accuracy of patient health data to ensure compliance standards.
• Completed and submitted claims to health insurance companies for reimbursement.
• Resolved outstanding claims with major health insurers, enhancing revenue cycle efficiency.
• Posted insurance and personal payments to patients' accounts timely.
• Conducted insurance verifications and updated patient demographic information.

• Oversaw accounts receivable tracking to ensure accuracy and timely reporting.
• Contacted patients to negotiate payment arrangements on delinquent accounts.
• Trained new employees on standard operating procedures in Patient Accounts Department.
• Resolved billing inquiries from patients while maintaining high levels of customer service.
• Processed payments from collection agencies to update patient accounts efficiently.
• Verified maternity benefits with major commercial insurance providers to support patient care.
• Managed high-volume calls through a multi-line phone system, enhancing communication flow.