Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Kimberly Cannon

Hoover,AL

Summary

Industrious administrative team member with proven organizational, time management, and multitasking abilities in customer service settings. Consistently seeks to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

Overview

26
26
years of professional experience

Work History

Hostess

Marriott International
Birmingham, Alabama
04.2022 - Current
  • Welcome and greet guests
  • Ensure guests are seated properly and correctly
  • Communicate important guest information to the waiting team and management
  • Follow all policies and procedures when upgrading reservations
  • Process, organize, and schedule reservations for large parties
  • Provide attentive and professional customer service and foster warm relationships with customers.

Personal Shopper

Shipt, LLC
Birmingham, Alabama
05.2016 - Current
  • Responsible for appropriate customer payment card transactions
  • Deliver excellent customer service to customers regarding products and sales
  • Resolve customer inquiries and issues in a timely and professional manner
  • Coordinate delivery processes adhering to assigned delivery times
  • Select products based on customer requests making appropriate recommendations as required.

Testing Office Assistant

Jefferson State Community College
Birmingham, Alabama
06.2015 - Current
  • Manage administrative operations and testing services following standards of operations in various locations, maintaining efficient and optimal operations
  • Administer and monitor specialized accommodations to students as needed for testing
  • Obtain professional certifications adhering to policies and procedures
  • Communicate effectively via email or in person providing pertinent information regarding testing processes and procedures
  • Coordinate scheduling processes associated with distance education examinations, online scheduling, and onsite examinations
  • Process requisitions, order supplies, and maintain adequate inventory of supplies
  • Maintain security and integrity of testing services and testing material.

Phishing Consultant

Phish Me Security
Birmingham, Alabama
06.2013 - 08.2016
  • Managed a variety of information security processes
  • Established new procedures for applying qualitative and quantitative analyses of organizational effectiveness
  • Implemented new policies and procedures maintaining quality improvement, process improvement, and effective customer relations
  • Inspected suspicious email content for personal information.

Program Manager Testing Assistant

University of Alabama at Birmingham
Birmingham, Alabama
08.2010 - 12.2013
  • Supervised examination processes allowing for special accommodations as required
  • Managed administrative and testing services processes to include admission and certification examinations
  • Monitored processes to implement new and improved policies and procedures maintaining security and integrity following ISO Quality Testing.

Phishing Analyst

University of Alabama at Birmingham
Birmingham, Alabama
09.2012 - 06.2013
  • Managed security information processes following regulatory compliance
  • Investigated URL addresses to determine the legitimacy of the URL address
  • Inspected suspicious e-mail content searching for personal information.

Provisioning Customer Support Representative

AT&T
Birmingham, Alabama
08.1998 - 05.2008
  • Managed technical projects from initiation to full completion as well as managing existing processes
  • Coordinated installations, disconnects, and changes for data and integrated circuits between customers and Local Exchange Carriers as well as provisioned orders for Competitive Local Exchange Carriers circuits
  • Effectively handled customers' requests within a high call volume and fast-paced environment.

Education

Bachelor of Science (Criminal Justice – Computer Forensics Concentration) -

University of Alabama at Birmingham
12.2013

Associate of Arts -

Jefferson State Community College
12.2011

Associate of Science in Biology -

Jefferson State Community College
12.2011

Skills

  • Excellent Interpersonal Communication
  • Proficient in Microsoft Office
  • Customer Service & Relations
  • Critical Thinking & Analytical Ability
  • Travel & Itinerary Arrangements
  • Accounts Payable and Receivable
  • High Volume Call Center
  • Problem-solving
  • Confidential Correspondence & Data
  • Project & Time Management
  • Leadership & Project Management
  • Typing 65 wpm
  • Technical Skills
  • Data Entry
  • Greeting Visitors
  • Communicating With Clients
  • Guest Relations
  • Registration Processes
  • Policy And Procedure Modification
  • Policy Implementation
  • Compliance Monitoring
  • Filing System Setup
  • Meeting Preparations
  • Appointment Scheduling
  • Scheduling Meetings
  • Customer Satisfaction
  • Strong Interpersonal Skills
  • Customer Engagement
  • Providing Customer Support
  • Documentation Review

Qualifications Summary

Experienced administrative professional with sound knowledge of administrative processes seeking a position to utilize my knowledge, skills, and abilities efficiently and effectively.

Timeline

Hostess

Marriott International
04.2022 - Current

Personal Shopper

Shipt, LLC
05.2016 - Current

Testing Office Assistant

Jefferson State Community College
06.2015 - Current

Phishing Consultant

Phish Me Security
06.2013 - 08.2016

Phishing Analyst

University of Alabama at Birmingham
09.2012 - 06.2013

Program Manager Testing Assistant

University of Alabama at Birmingham
08.2010 - 12.2013

Provisioning Customer Support Representative

AT&T
08.1998 - 05.2008

Bachelor of Science (Criminal Justice – Computer Forensics Concentration) -

University of Alabama at Birmingham

Associate of Arts -

Jefferson State Community College

Associate of Science in Biology -

Jefferson State Community College

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Kimberly Cannon