Summary
Work History
Education
Skills
Timeline
Generic

Kimberly Caouette

Wolcott

Summary

Dynamic leader with proven expertise in customer service management and problem-solving, honed at Dollar General Market and FYE. Excelled in optimizing sales trends and staff productivity, enhancing store reputation through exceptional customer relations and team mentoring. Skilled in multitasking and fostering a positive environment, significantly improving customer satisfaction and loyalty.

Work History

Store Manager

Dollar General Market
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Established a welcoming atmosphere to encourage repeat business.
  • Motivated staff to achieve store goals for enhanced sales productivity.

Store Manager

FYE
  • Addressed customer grievances to enhance brand loyalty.
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Established a welcoming atmosphere to encourage repeat business.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Analyzed sales data for strategic planning and resource allocation.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Department Manager

Bobs Clothing
  • Developed leadership skills among team members to promote internal advancement.
  • Optimized resource allocation by assessing departmental needs and aligning budgets.
  • Analyzed market trends to adjust strategies for better alignment with organizational objectives.
  • Established performance metrics to track departmental progress and identify areas for improvement.

Education

High School Diploma - General Studies

Wolcott High School
Wolcott, CT
06.1999

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive

Timeline

Store Manager

Dollar General Market

Store Manager

FYE

Department Manager

Bobs Clothing

High School Diploma - General Studies

Wolcott High School

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Kimberly Caouette