Kimberly Carino
Queens
Summary
Dynamic Site Supervisor with extensive experience at AGAPE-RIDE4NYC, excelling in client communication and staff training. Proven ability to enhance operational efficiency and resolve billing discrepancies. Skilled in invoice processing and delivering exceptional customer service, ensuring client satisfaction and loyalty. Bilingual in Spanish, enhancing service delivery to diverse clientele.
Overview
7
7
years of professional experience
Work History
Site Supervisor
AGAPE-RIDE4NYC
QUEENS
08.2024 - Current
- Addressed client concerns and feedback promptly through effective communication.
- Supervised daily operations of transportation services to meet diverse client requirements.
- Maintained inventory of office supplies, ordering replacements as necessary.
- Assisted in training new staff on billing procedures and software applications.
Billing Clerk
AGAPE Transportation Management
Bronx
09.2022 - 08.2024
- Maintained accurate account records through regular updates.
- Addressed problems as they emerged to ensure continuity of services.
- Communicated with clients regarding billing inquiries and payment issues.
- Reconciled discrepancies in accounts to ensure accurate financial reporting.
- Processed billing invoices for transportation services efficiently and accurately.
Operator, Driver Agent
AGAPE Transportation Management
Bronx
08.2019 - 08.2022
- Executed advanced troubleshooting and multitasking to resolve customer issues efficiently.
- Delivered exceptional customer service support, ensuring client satisfaction.
- Coordinated schedules for efficient routing and logistics management.
- Facilitated new hire training to instill best practices in customer interaction.
Operator
SYEP - AGAPE Transportation Management
Bronx
06.2019 - 08.2019
- Demonstrated multitasking abilities during calls to enhance efficiency.
- Utilized positive language to improve client interactions.
- Implemented effective time management strategies to meet deadlines.
- Applied comprehensive knowledge of Lymosis system for streamlined operations.
Teachers Aide
SYEP- RiseBoro
Brooklyn
07.2018 - 08.2018
- Facilitated small group sessions to reinforce learning objectives and skills.
- Prepared materials and organized resources to support classroom activities.
- Assisted teachers in delivering lessons and managing student behavior.
- Provided homework assistance to enhance academic understanding.
Education
High School Diploma -
Claremont International High School
Bronx, NY06-2020
Skills
- Spanish reading and writing
- Staff training
- Billing procedures
- Customer service and support
- Help desk assistance
- Data entry and database updates
- Invoice processing
Languages
Spanish, Fluent
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Site Supervisor
AGAPE-RIDE4NYC
08.2024 - Current
Billing Clerk
AGAPE Transportation Management
09.2022 - 08.2024
Operator, Driver Agent
AGAPE Transportation Management
08.2019 - 08.2022
Operator
SYEP - AGAPE Transportation Management
06.2019 - 08.2019
Teachers Aide
SYEP- RiseBoro
07.2018 - 08.2018
High School Diploma -
Claremont International High School
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