KIMBERLY CARLSON
Shoreline,WA
Summary
Seasoned Operations Officer with over a decade of experience at the Federal Aviation Administration, expertly enhancing operational efficiency and resource management. I bring a proven record of fostering organizational excellence through detailed business administration and robust scheduling coordination. Unwavering commitment to customer satisfaction, with the ability fo build productive relationships, resolve complicated issues, and win customer loyalty.
Overview
35
35
years of professional experience
Work History
Operations Officer
Federal Aviation Administration
Des Moines , WA
10.2010 - Current
- Coordinated with stakeholders from different departments to facilitate smooth operations.
- Utilized problem-solving skills to identify and resolve issues with efficiency.
- Performed data entry into various databases used by the organizations Operation Centers.
- Prepared bi-weekly schedules to verify proper floor coverage for operational necessity.
- Streamlined training and operations through modification of SOPs.
- Manage Communication Security Program (COMSEC).
Aerospace Control and Warning Systems Journeyman
USAF, Western Air Defense Sector
Joint Base Lewis McChord, WA
05.1989 - 09.2012
- Supervised multiple individuals, both non-commissioned officers and airmen.
- Demonstrated knowledge of characteristics and limitations of aerospace surveillance and reporting systems.
- Responsible for aircraft detection and tracking.
- Acknowledged communications equipment capabilities and limitations
Management Assistance
Federal Aviation Adminstration
Renton, WA
05.2007 - 10.2010
- Handled confidential information with discretion and maintained organized filing systems.
- Performed data entry into various databases used by the organization's management team.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
Skills
- Resource Management
- Employee Productivity
- Operational Efficiency
- Scheduling Coordination
- Operational Excellence
References
References available upon request.
Timeline
Operations Officer
Federal Aviation Administration
10.2010 - Current
Management Assistance
Federal Aviation Adminstration
05.2007 - 10.2010
Aerospace Control and Warning Systems Journeyman
USAF, Western Air Defense Sector
05.1989 - 09.2012
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