Kimberly Carlson
Rockford,IL
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at RPS 205, enhancing parental involvement and student support through innovative programs and effective communication. My background in hospitality, including roles at ABREO and Salamone's Italian Restaurant honed my ability to foster relationships and ensure high-quality service, contributing to a positive and productive environment. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
21
21
years of professional experience
Work History
Parent Liaison, KTSS, Special ED Para
RPS 205 School District
10.2019 - 12.2023
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Provided targeted instructional support to special needs students, identifying specific areas for improvement and designing effective intervention plans.
- Instructed parents in school processes, academic programs, and available resources.
- Established partnerships with local businesses and organizations to secure funding or donations for various school projects or programs.
Sales Associate, Party Coordinator
Peak Sports Club
09.2002 - 01.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Provided positive motivation for all gym patrons.
- Boosted overall gym cleanliness and organization by maintaining equipment and ensuring safe workout conditions.
Server
Salamone's Italian Pizzeria
06.2014 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Abreo Restaurant
04.2008 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Arts - Associate of Arts
Rock Valley College
Rockford, IL01.2025
Skills
- Exceptional customer service
- Strong Work Ethic
- Safe Food Handling and Cleanliness
- Training Development
- Event Planning
- Resource and Volunteer Management
- Parent outreach and Relationship Building
- Effective Communication
- Community Resources
- Data Collection
- Crisis Intervention strategies
- Professional Attitude
- Parent-teacher collaboration
Timeline
Parent Liaison, KTSS, Special ED Para
RPS 205 School District
10.2019 - 12.2023
Server
Salamone's Italian Pizzeria
06.2014 - 05.2017
Server
Abreo Restaurant
04.2008 - 01.2012
Sales Associate, Party Coordinator
Peak Sports Club
09.2002 - 01.2021
Associate of Arts - Associate of Arts
Rock Valley College
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