Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Carney

Fishers,IN

Summary

Organized Front Office Coordinator with 10 years of experience and extensive expertise in customer relations. Successful at managing administrative tasks while simultaneously greeting in-person clients with distinguished customer service. Works directly with our accounting department to ensure that all billings are promptly and accurately entered into the system.

Overview

13
13
years of professional experience

Work History

Front Office Coordinator

Hagerman Group
12.2013 - Current
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Enhanced customer satisfaction by providing efficient and professional front desk support for construction clients.
  • Streamlined office operations for increased efficiency by managing incoming phone calls, emails, and walk-in inquiries.
  • Improved communication between departments with accurate message-taking and timely delivery to appropriate personnel.
  • Assisted project managers in scheduling meetings, organizing documents, and coordinating resources for successful project completion.
  • Supported accounting department with invoice processing, data entry tasks, and payment tracking to ensure timely payments from clients.
  • Provided exceptional customer service while greeting visitors and directing them to appropriate staff members or meeting locations.
  • Managed inventory of office supplies by monitoring stock levels and placing orders when necessary to avoid shortages.
  • Prepared conference rooms for meetings, including setting up audiovisual equipment and arranging refreshments as needed.
  • Efficiently handled mail distribution by sorting incoming packages, preparing outgoing correspondence, and logging deliveries in the tracking system.
  • Increased accuracy of visitor logs by consistently obtaining complete information from guests upon arrival at the front desk.
  • Upheld company confidentiality policies while handling sensitive documents related to construction projects or employee matters.

Sales Lead

White House Black Market
12.2010 - 08.2012
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
  • Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
  • Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
  • Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
  • Contributed to positive work culture by actively participating in team meetings and offering constructive feedback when appropriate.
  • Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.

Education

High School Diploma -

Marion High School
Marion, IN

No Degree -

Indiana University Bloomington
Bloomington, IN

Skills

  • Front Office Management
  • Calendar Management
  • Office Supplies Inventory Management
  • Opening and Closing Offices
  • Exceptional Communication
  • Schedule Coordination
  • Basic Accounting
  • Customer Service Expertise
  • Sensitive Information Handling
  • Microsoft Office Suite
  • Attention to detail
  • Multitasking abilities
  • Data entry accuracy

Timeline

Front Office Coordinator

Hagerman Group
12.2013 - Current

Sales Lead

White House Black Market
12.2010 - 08.2012

High School Diploma -

Marion High School

No Degree -

Indiana University Bloomington

Similar Profiles

CREATE PROFILE
Kimberly Carney