Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberly  Carpenter

Kimberly Carpenter

Optician
Houston,TX

Summary

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Diligent Job Title offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Optician

Sam’s Club
Houston, TX
01.2020 - Current
  • Customer and Personal Service English Language
  • Active Listening Speaking
  • Complex Problem Solving Reading Comprehension
  • Judgment and Decision Making Monitoring
  • Instructing Telecommunications
  • Therapy and Counseling
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Concierge

Marriot Marquis
Houston, TX
05.2018 - 09.2019
  • Accomplished and energetic Guest Service Supervisor with a solid history of achievement in [Customer Services ]
  • Motivated leader with strong organizational and prioritization abilities
  • Areas of expertise include [Great personality 1], [Great cumunication 2] and [Service with a smile 3].
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Guest Services Supervisor

Whole Food Market
Houston , TX
11.2015 - 03.2018
  • Set and managed policies for concierge services and guest relations.
  • Trained junior team members in customer service strategies and property policies.
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Streamlined operational processes to maximize efficiency and customer satisfaction.
  • Led weekly staff meetings to maintain continuity of service and quality standards.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.

Education

Biology, Cumunication

Texas Southern University

Skills

Experienceundefined

Timeline

Optician

Sam’s Club
01.2020 - Current

Concierge

Marriot Marquis
05.2018 - 09.2019

Guest Services Supervisor

Whole Food Market
11.2015 - 03.2018

Biology, Cumunication

Texas Southern University
Kimberly CarpenterOptician