Kimberly Carpenter

Housekeeping Room Attendant

Best Western Plus Hotel

05.2023 - 03.2024

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Disposed of trash and recyclables each day to avoid waste buildup.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.