Kimberly Carree
Columbia,SC
Summary
Successfully manages high volumes fast-paced environments with demanding productivity customer satisfaction targets. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
9
9
years of professional experience
Work History
HR Benefits Enrollment Specialist
BlueCross BlueShield of SC
Columbia, SC
11.2023 - Current
- Compiled and maintained employee benefit records, ensuring accuracy of information.
- Conducted new hire orientations to explain benefits programs and procedures.
- Resolved discrepancies between payroll deductions and insurance carrier invoices.
- Provided customer service support for employees regarding their benefits plans.
- Maintained up-to-date knowledge of changes in government regulations related to healthcare reform initiatives.
- Processed paperwork associated with open enrollments, terminations, life events and other related activities.
- Ensured compliance with federal, state, and local laws governing health plan operations.
Customer Service Representative
BlueCross BlueShield of SC BlueChoice HealthPlan
Columbia, SC
05.2022 - 11.2023
- Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
- Duties include conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified, updated and entered patient information into system.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Loan Processor
Wyndham Capital Mortgage
Charlotte, NC
10.2020 - 04.2022
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Filed completed packages quickly and efficiently.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Managed conditions sent from underwriting departments.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Analyzed loan risk and reviewed loan conditions and requirements.
- Researched applicant employment and financial histories to confirm document accuracy.
Mortgage Loan Processor IV
TD Bank
Lexington, SC
01.2015 - 10.2020
- Contact customers directly to go over declined or approved applications
- Verifies required loan documentation for approved loan applications.
- Verifies all required support materials, such as, titles, and floods to ensure the files ready for closing.
- Contacts customers to collect and review additional information as necessary.
- Provides support to customers, branches, and lending staff as needed
- Tests new systems and documentation software.
- Answer phones in queue as well as personal line to assist customers.
- Assist teammates in understanding and processing application
- Collects and reviews all conditions placed on loan by lender and mortgage underwriter.
- Managed any conditions sent from underwriting departments.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Maintained complete confidentiality of all submitted information according to release guidelines.
Education
High School Diploma -
Chattanooga Central
Harrison, TN06.1993
Skills
- Benefits Explanation
- Account updating
- Data Collection
- Problem Resolution
- Problem-solving abilities
- Customer Service
- Time Management
- Communication
Timeline
HR Benefits Enrollment Specialist
BlueCross BlueShield of SC
11.2023 - Current
Customer Service Representative
BlueCross BlueShield of SC BlueChoice HealthPlan
05.2022 - 11.2023
Loan Processor
Wyndham Capital Mortgage
10.2020 - 04.2022
Mortgage Loan Processor IV
TD Bank
01.2015 - 10.2020
High School Diploma -
Chattanooga Central
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