Kimberly Carrodo-Pulley
Bethlehem,PA
Summary
Accomplished in transforming client visions into memorable experiences, I leveraged marketing know-how and exceptional customer service at AAA to surpass $1M in sales. My tenure as a National Director and business owner honed my strategic planning and team collaboration skills, achieving significant market growth and high client satisfaction.
Motivated travel professional with extensive experience in designing customized travel experiences and providing exceptional customer service. Proven ability to coordinate travel logistics and resolve issues swiftly, ensuring seamless client experiences. Valued for strong team collaboration and adaptability in dynamic environments, with expertise in itinerary planning and client communication.
Overview
24
24
years of professional experience
Work History
Tenured Travel Advisor
AAA
04.2023 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Exceeded $1M in sales and $100K in revenue/commissions i first year.
- Implemented creative marketing strategies that attracted new clientele and promoted the company''s services effectively.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
Owner
Cater to Me
04.2012 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
National Director of Group Sales
Feld Entertainment
09.2007 - 03.2010
- Built an internal group sales department and call center from the ground up.
- Exceeded $10 in annual sales within 3 years.
- Led product development efforts from concept to launch, ensuring successful market entry while adhering to time constraints.
- Introduced technological solutions to boost productivity levels throughout the department.
- Streamlined reporting processes for improved data accuracy, enabling informed decision-making across all levels of management.
- Strengthened relationships with key stakeholders, facilitating collaboration and fostering a productive work environment.
- Implemented innovative marketing strategies to increase brand awareness and drive customer acquisition.
- Developed new business opportunities by identifying market trends, cultivating partnerships, and generating leads.
Owner
Growth Consulting
09.2003 - 12.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers for my clients.
- Established foundational processes for business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Director of Sales & Marketing
SMG World
09.2000 - 09.2004
- Exceeded sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
Education
Bachelor of Science - Business Administration And Management
Lehigh University
Bethlehem, PA07-1986
Skills
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Travel industry experience
- Marketing know-how
- Strong interpersonal skills
- Global destinations
- Client relations
- High volume environments
Timeline
Tenured Travel Advisor
AAA
04.2023 - Current
Owner
Cater to Me
04.2012 - 04.2023
National Director of Group Sales
Feld Entertainment
09.2007 - 03.2010
Owner
Growth Consulting
09.2003 - 12.2007
Director of Sales & Marketing
SMG World
09.2000 - 09.2004
Bachelor of Science - Business Administration And Management
Lehigh University
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