Kimberly Carter
St Louis,MO
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
FMLA
Taken care of my children doing breaks on resume
Processing Operator
Saint Vincent De Paul
01.2023 - 07.2024
- Exceeded production targets consistently by prioritizing tasks and maintaining focus on key objectives.
- Assisted in training new operators, sharing knowledge of equipment operation and best practices.
- Managed inventory levels, ensuring adequate supplies were available to meet production demands without excess stock accumulation.
- Supported continuous improvement initiatives by participating in cross-functional teams and providing feedback on processes and operations.
Lead Operator
Vijon Laboratory
03.2019 - 11.2022
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Completed various testing procedures for optimum work performance.
- Supported management decision-making by compiling operational and production data into daily logs.
- Conducted thorough quality control inspections prior to product shipment, ensuring adherence to customer specifications and industry standards.
- Performed safety checks on machines and production equipment.
- Established strong working relationships with colleagues from different departments to facilitate collaboration and information sharing across functional areas.
Store Manager
Ross Dress for Less
06.2013 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
10 Key Data Entry
Adecco Staffing
10.2010 - 07.2013
- Managed high-volume workloads under tight deadlines while maintaining a strong focus on quality assurance throughout the entire process.
- Facilitated a smooth transition during system upgrades, retraining on new software platforms without compromising productivity levels.
- Utilized advanced Excel functions to analyze large datasets, identifying trends and areas for potential improvement within the organization''s records management system.
- Ensured timely completion of projects through effective prioritization and multitasking abilities.
- 8,000 -12,000 key stokes by touch
- Calculated charges, issued bills and collected payments
Customer Service Manager
Kmart, Sears Holding
10.2009 - 01.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Community Support Worker
Saint Louis University
05.1997 - 08.1999
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
Registration Representative
Regional Hospital
08.1994 - 08.1997
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Collected demographic and insurance information from patients.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
Education
No Degree - Patient Accounts
Saint Louis College of Health Career
Saint Louis Mo01.1993
Skills
- HIPAA understanding
- Legal Research
- Employee Relations
- Payroll Processing
Timeline
Processing Operator
Saint Vincent De Paul
01.2023 - 07.2024
Lead Operator
Vijon Laboratory
03.2019 - 11.2022
Store Manager
Ross Dress for Less
06.2013 - 06.2017
10 Key Data Entry
Adecco Staffing
10.2010 - 07.2013
Customer Service Manager
Kmart, Sears Holding
10.2009 - 01.2013
Community Support Worker
Saint Louis University
05.1997 - 08.1999
Registration Representative
Regional Hospital
08.1994 - 08.1997
FMLA
No Degree - Patient Accounts
Saint Louis College of Health Career
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