Kimberly Carter

• Execute store merchandising standards following merchandise and visual guidelines for product presentation
• Maintain appropriate levels of product on the sales floor by remerchandising and replenishment as necessary based on sell through and seasonal changes
• Execute timely and accurate merchandising according to company guidelines and brand standards
• Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and efficiently
• Follow and ensure adherence to all product protection standards, guidelines and company policies implemented to minimize product loss
• Support the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standards as directed by store leadership
• Support and partner with other associates on merchandising incoming product with a focus on customer experience

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Other responsibilities as assigned

What Skills You Have

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Consulted with customers to assess needs and propose optimal solutions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

• Actively contributed ideas during brainstorming sessions aimed at enhancing overall member satisfaction levels.
• Increased member engagement by planning and executing informative events and activities.
• Enhanced member satisfaction by addressing concerns and providing timely resolutions.
• Mentored new team members, sharing best practices to maintain high standards of service across the department.
• Played an integral role in coordinating annual meetings or conferences involving a significant number of attendees.
• Contributed to the growth of membership base through targeted recruitment strategies and compelling marketing materials.
• Conducted comprehensive research on prospective new services or benefits to offer additional value to existing membership base.

• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
• Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
• Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
• Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
• Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
• Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
• Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
• Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
• Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.