Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Carter

Colorado Springs,CO

Summary

Dynamic and dedicated professional with a strong work ethic, honed at T-Mobile, where I consistently exceeded performance metrics. Skilled in resolving issues and enhancing customer satisfaction, I excel in fast-paced environments, demonstrating exceptional multitasking abilities and a commitment to cleanliness and hygiene. Proven track record of fostering positive relationships and teamwork.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Night Stocker

Lamain Inc
09.2024 - Current
  • Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
  • Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
  • Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
  • Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
  • Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
  • Maintained neat, organized stockroom free of hazards.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Supervised and trained new staff in performing census.

Call Center Representative

T-Mobile
01.2024 - 07.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Wait Staff Member

Wild Mikes
06.2022 - 07.2023
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Cultivated warm relationships with regular customers.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Wait Staff Member

Gilmore Car Museum
06.2017 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

DK Academy
Delton, MI

CNA Certification - Certified Nursing Assistant

Heart To Heart Academy
Colorado Springs, CO
08-2025

Skills

  • Cleanliness and hygiene
  • Team member support
  • Label reading
  • Food safety
  • Strong multitasking
  • Handling complaints
  • Memory retention
  • Professional appearance
  • Resident support
  • Supply restocking
  • Food allergy awareness
  • Strong work ethic
  • Warm and friendly
  • Data entry
  • Resolving issues
  • Answering questions
  • Communicating with clients

Certification

  • CNA - Certified Nursing Assistant
  • Licensed CNA - as of 09/29/2025

Timeline

Night Stocker

Lamain Inc
09.2024 - Current

Call Center Representative

T-Mobile
01.2024 - 07.2024

Wait Staff Member

Wild Mikes
06.2022 - 07.2023

Wait Staff Member

Gilmore Car Museum
06.2017 - 02.2023

High School Diploma -

DK Academy

CNA Certification - Certified Nursing Assistant

Heart To Heart Academy

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