Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Cascante Salas

Newark,NJ

Summary

Driven by a proven track record of enhancing customer satisfaction and sales performance at Walmart, I excel in leveraging exceptional customer service and sales strategies skills. My expertise in problem-solving and relationship building has significantly contributed to achieving business goals, evidenced by a consistent increase in customer retention and sales metrics.

Overview

8
8
years of professional experience

Work History

Sales Associate

Walmart
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Digital Shopper

Walmart
04.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Cleaner Helper

Cleaning Salas
03.2019 - 06.2023
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.

Secretary's Assistant

Liceo Sinaí
02.2016 - 02.2018
  • Kept reception area clean and neat to give visitors positive first impression.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Performed research to collect and record industry data.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Social Work Associate -

Union County College
Cranford, NJ

High School -

Liceo Sinaí
Costa Rica
09.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • Sales Strategies
  • POS System Operation
  • Merchandising knowledge
  • Upselling
  • Cleaning techniques
  • Sales Training
  • Payment Processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Walmart
04.2024 - Current

Digital Shopper

Walmart
04.2023 - Current

Cleaner Helper

Cleaning Salas
03.2019 - 06.2023

Secretary's Assistant

Liceo Sinaí
02.2016 - 02.2018

Social Work Associate -

Union County College

High School -

Liceo Sinaí

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Kimberly Cascante Salas