Kimberly Caspersen
Millington,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Research Services Technologist
St Jude Children's Research Hospital
Memphis , TN
2023.12 - Current
- Collaborate with other technologists in order to develop innovative solutions for customer needs.
- Mice breeding colony maintenance.
- Perform assigned procedures (blood collections, body weights, tumor measurements, ect.) within the area as applicable.
- Work alongside labs to help achieve a common goal.
- Keep communication open with other techs and lab members when issues arise and work together to find a solution.
- Maintain and update all relevant documentation in my work area (e.g. colony instructions, billing reports, breeder card information).
VARIETY PACK QUALITY COORDINATOR
BLUES CITY BREWERY
Memphis , TN
2020.12 - 2023.12
- Collaborated with other team members to perform internal QA audits.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Trained and led staff on proper QA standards.
- Made sure each product met industry regulations and standards.
- Led staff education efforts on quality assurance (QA) and quality management policies, improving production outcomes.
- Recommended improvements to systems and procedures for increased productivity.
- Analyzed on-site training curricula to discern root causes of competency deficits, suggesting educational updates to close knowledge gaps.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Allocated complaints to governing departments for investigation and tracked resolution times.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Designed quality improvement studies.
- Created report formats for distribution, standardizing quality control metrics around consistent, measurable guideposts.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Collected and analyzed production samples to evaluate quality.
- Supervised and guided inspectors, technicians and other staff.
- Troubleshot product issues and fixed problems.
- Works alongside other company QA Teams to complete root cause analysis to resolve customer complaints.
Veterinary Assistant
The Pet Hospitals
Lakeland , TN
2019.03 - 2020.12
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Trained new veterinary staff on office procedures and requirements.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Prepared and reviewed records and consent forms.
- Administered and monitored anesthesia for surgeries and operations.
- Tracked and scheduled follow-up appointments for animal treatment.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Delivered excellent service to pet owners to drive repeat business.
- Operated radiographic and ultrasound equipment.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Handled and restrained animals following safety requirements and procedures.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Sterilized and maintained veterinary care instruments and equipment.
- Collected fluids from animals for laboratory testing.
- Administered immunizations and treatments following veterinarian instructions.
- Advised clients on animal care, nutrition and behavior problems.
- Monitored post-surgical pet care and administered medication under vet direction.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
- Interpreted lab results for heartworm testing, parasites and skin scrapings.
- Completed enemas, catheterizations and intravenous feedings.
Package Handler
FEDEX EXPRESS
Memphis , TN
2018.10 - 2019.03
- Sorted packages to appropriate slide, line or belt for final distribution.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded packages into shipping containers based on type of product and destinations.
- Worked with others to stack storage containers efficiently to optimize space and safety.
Veterinary Assistant
MUNFORD ANIMAL HOSPITAL, LLC
Munford , TN
2015.08 - 2018.10
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Trained new veterinary staff on office procedures and requirements.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Operated radiographic and ultrasound equipment.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Handled and restrained animals following safety requirements and procedures.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Sterilized and maintained veterinary care instruments and equipment.
- Collected fluids from animals for laboratory testing.
- Administered immunizations and treatments following veterinarian instructions.
- Advised clients on animal care, nutrition and behavior problems.
- Monitored post-surgical pet care and administered medication under vet direction.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
- Interpreted lab results for heartworm testing, parasites and skin scrapings.
Veterinary Assistant Intern
MUNFORD ANIMAL HOSPITAL, LLC
Munford , TN
2014.02 - 2015.08
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Shaved surgical areas in preparation for surgery.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Education
Skills For Success -
Dale Carnegie Course
Memphis, TN01.2022
Some College (No Degree) -
Penn Foster Career School
Scranton, PASome College (No Degree) -
Southwest Community College
Memphis, TNSome College (No Degree) -
University of Memphis
Memphis, TNHigh school diploma -
Millington Central High School
Millington, TN05.2012
Skills
- Employee Training
- Complaint Resolution
- Customer Service
- Complex Problem Solving
- Product Inspections
- Quality Improvements Implementation
- Interpersonal Communication
- Attention to Detail
- Effective Multitasking
- Time Management
- Critical Thinking
- Strong Work Ethic
- Reliable & Trustworthy
- Technologically Savvy
- Verbal and Written Communication
- Sales and Upselling
- Basic Animal Care
- Microsoft Office
- Problem Identification and Resolution
Timeline
Research Services Technologist
St Jude Children's Research Hospital
2023.12 - Current
VARIETY PACK QUALITY COORDINATOR
BLUES CITY BREWERY
2020.12 - 2023.12
Veterinary Assistant
The Pet Hospitals
2019.03 - 2020.12
Package Handler
FEDEX EXPRESS
2018.10 - 2019.03
Veterinary Assistant
MUNFORD ANIMAL HOSPITAL, LLC
2015.08 - 2018.10
Veterinary Assistant Intern
MUNFORD ANIMAL HOSPITAL, LLC
2014.02 - 2015.08
Skills For Success -
Dale Carnegie Course
Some College (No Degree) -
Penn Foster Career School
Some College (No Degree) -
Southwest Community College
Some College (No Degree) -
University of Memphis
High school diploma -
Millington Central High School
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