Kimberly Cassel
Phoenix,AZ
Summary
Dedicated technician with expertise in patient care, ensuring operational efficiency and compliance. Strong organizational skills and attention to detail enhance customer satisfaction.
Detail-oriented recognized for strong time management and active listening skills. Proven ability to streamline processes and improve patient experiences, ready to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Mobile Technician
Vikor Scientific
Charleston, SC
06.2021 - Current
- Diagnosed and repaired mobile medical equipment to ensure operational efficiency.
- Conducted inspections on collection devices to maintain compliance with safety standards.
- Enhanced inventory management for mobile service vehicles, reducing downtime and increasing productivity.
- Collaborated with cross-functional teams to address technical issues and enhance service for specimen pick up.
- Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
- Continuously updated technical expertise through training and professional development opportunities.
Phlebotomist
Vestra
Phoenix, AZ
05.2019 - 03.2021
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample collections to support laboratory processes.
- Adhered to infection control protocols and safety guidelines during all phlebotomy procedures.
- Trained new staff on phlebotomy techniques, equipment usage, and patient interaction best practices.
- Provided exceptional customer service by addressing patient concerns and answering questions about procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Associate of Science - Medical Assistant, Phlebotomy
High Tech Institute
Phoenix, AZSkills
- Patient care
- Mobile networking
- Organizational skills
- Active listening
- Mobile testing
- Wireless technologies
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking
Timeline
Mobile Technician
Vikor Scientific
06.2021 - Current
Phlebotomist
Vestra
05.2019 - 03.2021
Associate of Science - Medical Assistant, Phlebotomy
High Tech Institute