Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Kimberly Castillo

Wesley Chapel

Summary

Proactive, well-spoken, guest-oriented professional with a robust background in communications and organization in numerous settings. Seeking to improve work experience after a rewarding 3 years in my current occupation. Committed to leveraging proven track record of reliability, compliance, solid work ethic, and integrity while maintaining company goals.

Overview

6
6
years of professional experience

Work History

Hostess

Benihana
09.2021 - 05.2024
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house/management staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Server

Benihana
09.2021 - 05.2024
  • Upsold high-profit items to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Medical Volunteer

Soundshore Medical Center
05.2021 - 06.2021
  • Assisted with filling out medical records
  • Answered phone calls for patients to make appointments
  • Bringing medical records to nurses stations for review
  • Ensure accurate information on patients if changes have occurred.

Tutor Volunteer

Self Employed
09.2018 - 01.2020
  • Collaborated with students to accurately complete homework assignments
  • Evaluated student binders, textbook notes and learning logs to understand learning goals.
  • Provided academic support in English and Mathematics to elementary school students for NYS grades 3-8 exam preparations
  • Taught study skills and other methods for test preparation.

Education

High School Diploma -

Yonkers Middle High School
Yonkers, NY
06.2021

Skills

  • Communications
  • Guest Satisfaction
  • Conflict Resolution
  • Multilingualism
  • Organizational Skills

References

Keng Ng, General Manager at Benihana, New York West.

Telephone: (212) 581-0930

Email: Newyorkwest@benihana.com

Relationship: Former boss

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Hostess

Benihana
09.2021 - 05.2024

Server

Benihana
09.2021 - 05.2024

Medical Volunteer

Soundshore Medical Center
05.2021 - 06.2021

Tutor Volunteer

Self Employed
09.2018 - 01.2020

High School Diploma -

Yonkers Middle High School

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Kimberly Castillo