Kimberly Castillo
Austin,TX
Summary
Hardworking and passionate job seeker with a strong knack for organization, seeking to secure an entry-level position. Excited to contribute to a team's success in achieving company goals. With a diligent work ethic and a drive for excellence, ready to bring skills and enthusiasm to make a positive impact.
Overview
15
15
years of professional experience
Work History
Copy and Print Associate
Office Depot Inc
06.2020 - 12.2023
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Moved and lifted up to 50 pounds to complete stocking and maintenance tasks.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Performed regular maintenance to keep equipment in optimal working condition.
- Completed complex customer orders accurately and within quoted time limit.
Key Holder
Dollar General
04.2016 - 05.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Implemented loss prevention strategies to minimize store shrinkage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Streamlined opening and closing procedures as integral member of store staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Receptionist
Austin Foot Center
05.2012 - 08.2014
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
H-E-B Grocery
11.2008 - 01.2012
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Life Works
Austin, TX05.2008
Skills
- Cross-Functional Teamwork
- Supply Chain Coordination
- Relationship Building
- Time management abilities
- Task Prioritization
- Team building
- Professionalism
- Equipment Operation
- Reliability
- Attention to Detail
- Problem-solving abilities
- Payment Collection
- Quality Control Standards
Timeline
Copy and Print Associate
Office Depot Inc
06.2020 - 12.2023
Key Holder
Dollar General
04.2016 - 05.2020
Receptionist
Austin Foot Center
05.2012 - 08.2014
Cashier
H-E-B Grocery
11.2008 - 01.2012
Life Works
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