Kimberly Castine
Fitchburg,MA
Summary
Compassionate and dedicated Customer Service focused. Experienced working with Diverse Cultures, Ethnicities, and different income levels. Proficient in determining initial and ongoing eligibility for Program. Empathetic towards individuals in crisis and familiar with a variety of organizations that provide financial, medical, and personal assistance to gain stability to the client current situation.
Overview
15
15
years of professional experience
Work History
Lead Certifier
Community Action Pioneer Valley
11.2023 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
Intake Supervisor
Community Action Pioneer Valley
11.2023 - Current
- Prioritized high-risk cases by assessing client needs accurately during the intake process, allocating appropriate resources accordingly.
- Established clear expectations for staff performance through comprehensive employee orientation programs and ongoing professional development opportunities.
- Collaborated with other departments to improve overall service delivery and client outcomes.
- Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
- Maintained a high level of client satisfaction by addressing concerns promptly and professionally.
- Developed strong relationships with community organizations, increasing referral sources for new clients.
- Led a team of intake specialists, providing guidance, support, and feedback on their work performance.
- Enhanced team productivity with thorough training sessions and regular performance evaluations.
- Reduced wait times for clients through effective scheduling and staff allocation strategies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Intake/ Certifier/ Appeals Specialist
Community Action Pioneer Valley
11.2020 - 11.2023
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
- Collected documentation to input into CSG data base.
Accounting Office /Lead Inventory Specialist
Wal-Mart
04.2013 - 09.2020
- Implemented robust quality control measures for incoming shipments, reducing instances of damaged or incorrect products.
- Collaborated with cross-functional teams to improve overall supply chain efficiency and communication.
- Enhanced order accuracy, ensuring proper picking, packing, and shipping procedures were followed.
- Streamlined inventory management by implementing efficient tracking systems and processes.
- Ensured accurate record-keeping through diligent data entry and documentation practices.
- Managed vendor relationships to negotiate favorable pricing, terms, and delivery schedules.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Cleaning Business Owner
K & K Cleaning
04.2009 - 03.2013
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Certificate - Supervisory Skills Certificate
Human Service Forum
Holyoke, MA01.2024
Certificate - Leaderships And Teams
Saylor Academy
Washington, DC 06.2022
Certificate - Interpersonal Communications
Saylor Academy
Washington, DC05.2022
Certificate - Foundations of Human Communications
Saylor Academy
Washington, DC04.2022
Certificate - Time And Stress Management
Saylor Academy
Washington, DC 03.2022
Certificate - Customer Service
Saylor Academy
Washington, DC02.2022
Certificate - Secretarial Studies And Office Administration
Hope For Woman
Gardner, MA09.2000
High School Diploma -
Penn Foster Career School
Scranton, PA08.1999
Skills
- Critical Thinking
- Problem Solving
- Flexibility
- Self-Motivated
- Multitasking
- Emotional Intelligence and People Skills
- Fast-Pace office environment
- Effective Communication
- Teamwork
- Organization skills
- Attention to Detail
- Computer Data & Maintenance Activities
Timeline
Lead Certifier
Community Action Pioneer Valley
11.2023 - Current
Intake Supervisor
Community Action Pioneer Valley
11.2023 - Current
Intake/ Certifier/ Appeals Specialist
Community Action Pioneer Valley
11.2020 - 11.2023
Accounting Office /Lead Inventory Specialist
Wal-Mart
04.2013 - 09.2020
Cleaning Business Owner
K & K Cleaning
04.2009 - 03.2013
Certificate - Supervisory Skills Certificate
Human Service Forum
Certificate - Leaderships And Teams
Saylor Academy
Certificate - Interpersonal Communications
Saylor Academy
Certificate - Foundations of Human Communications
Saylor Academy
Certificate - Time And Stress Management
Saylor Academy
Certificate - Customer Service
Saylor Academy
Certificate - Secretarial Studies And Office Administration
Hope For Woman
High School Diploma -
Penn Foster Career School
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