Kimberly Castoe
Sherman
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
26
26
years of professional experience
Work History
Government Insuring Team Lead
DHI Mortgage
11.2012 - Current
- Assisted in coordinating team schedules and tasks to ensure operational efficiency.
- Supported team members in daily activities, fostering a collaborative work environment.
- Contributed to project planning by gathering input from team members.
- Adapted quickly to new software tools, enhancing team communication and workflow.
- Provided feedback on process improvements during team meetings to boost productivity.
- Engaged in ongoing training opportunities to enhance skills and knowledge relevant to role.
- Trained new team members by relaying information on department and company procedures for Insurers and Team Lead.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals, including filling in for Department Manager when required.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules and accepted time off requests.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics (which I developed) for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships between Insurers and the Exceptions Team to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Owner/Transcriptionist
Word for Word
03.2000 - 01.2009
- Developed and implemented business strategies to enhance operational efficiency.
- Managed financial planning, budgeting, and expense tracking for sustained profitability.
- Oversaw daily operations, ensuring high quality of products and services delivered.
- Established strong customer relationships through excellent communication and attentive service.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively.
- Handled problematic customers and clients .
- Enhanced transcription accuracy by implementing rigorous proofreading protocols, ensuring high-quality documentation.
- Managed strict deadlines to ensure timely delivery of transcription projects, supporting client satisfaction.
- Provided exceptional customer service by promptly addressing client queries and concerns, fostering trust and loyalty.
- Responded to inquiries regarding transcripts to provide information and resolve issues.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
Education
No Degree - Criminal Justice
Austin Community College
Austin, Texas, TXSkills
- Attention to detail
- Conflict resolution and relationship building
- Coaching and mentoring
- Performance monitoring and improvement
- Quality control
- Schedule management
- Production monitoring
- Employee evaluation
- Resource allocation
- Team supervision and workflow management
- Staff education and training
- Leading team meetings
- Team Check-ins
- Performance evaluations
- Leadership
- Active listening
Timeline
Government Insuring Team Lead
DHI Mortgage
11.2012 - Current
Business Owner/Transcriptionist
Word for Word
03.2000 - 01.2009
No Degree - Criminal Justice
Austin Community College