Kimberly Cerano
White Lake
Summary
Dynamic Claims Trainer with a proven track record at BCBSM, excelling in curriculum development and employee training. Leveraging adaptability and strategic planning, I enhanced learning outcomes through innovative eLearning modules and collaborative initiatives. Committed to continuous growth, I fostered inclusive practices, and improved team performance, ensuring alignment with organizational goals.
Overview
8
8
years of professional experience
Work History
Claims Trainer
BCBSM
Detroit
02.2023 - Current
- Coordinated and delivered training for internal staff and external vendors in the claims department.
- Created a specialized curriculum for Claims Operations departments, enhancing knowledge transfer.
- Published process walkthroughs, demonstrations, and resolution models to enhance employee learning.
- Managed and maintained the Training SharePoint site, along with updating Microsoft Forms to align with training requirements and ensure accuracy.
- Collaborated across departments to align the curriculum with organizational objectives and promote skill acquisition.
- Facilitated meetings with stakeholders to develop learning materials, and document key discussions.
- Ensured employee quality standards through comprehensive curriculum development and delivery.
Claims Trainer
Optech
Troy
10.2022 - 02.2023
- Developed learning models and eLearning modules to improve educational effectiveness.
- Worked alongside instructional designers and line area leaders to tailor curriculum materials to organizational goals.
- Analyzed trends and discrepancies in training content, driving improvements for enhanced learning outcomes.
Special Education Teacher
Bloomfield Hills Schools
Bloomfield
08.2017 - 10.2022
- Spearheaded regular meetings to communicate new policies, and guide professional development.
- Facilitated difficult conversations, and collaboratively solved problems to enhance team performance.
- Advocated for diverse, nonverbal populations, ensuring representation in decision-making processes.
- Enhanced inclusive practices honoring unique communication styles and cultural backgrounds.
- Aligned, developed, and instructed curricula to improve student workforce skills.
- Incorporated technology applications and hands-on inquiry for practical learning experiences.
- Organized curriculum-based instruction trips to provide exposure to workforce environments.
- Engaged students actively through discussions and interactive demonstrations.
Education
Master of Arts - Special Education
Saginaw Valley State University
Bay City, MI12-2015
Bachelor of Arts - Elementary Education
Saginaw Valley State University
Bay City, MI12-2010
Skills
- Adaptability
- Strategic planning
- Leadership
- Curriculum development
- Employee training
- Project management
- Time management and organization
- Presentation delivery
- Continuous growth mindset
- Proficiency in Microsoft and Google applications
Timeline
Claims Trainer
BCBSM
02.2023 - Current
Claims Trainer
Optech
10.2022 - 02.2023
Special Education Teacher
Bloomfield Hills Schools
08.2017 - 10.2022
Master of Arts - Special Education
Saginaw Valley State University
Bachelor of Arts - Elementary Education
Saginaw Valley State University
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