Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Chaleunphone

Plainville,CT

Summary

Dynamic customer service professional with a strong work ethic and proven ability to enhance customer satisfaction at Walgreens. Skilled in up-selling and cross-selling, I effectively resolved complaints and built lasting relationships, contributing to increased sales and loyalty. Adaptable and goal-oriented, I thrive in fast-paced environments while maintaining accuracy in cash handling.

Overview

24
24
years of professional experience

Work History

CSA

Walgreens
08.2008 - 05.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Maintained clean and organized work environment to maintain customer safety.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Cashier

ShopRite
07.2001 - 02.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

No Degree -

Manchester Community College
Manchester, CT

High School Diploma -

East Hartford High School
East Hartford, CT
06-2002

Skills

  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Up-selling and Cross-selling

Timeline

CSA

Walgreens
08.2008 - 05.2025

Cashier

ShopRite
07.2001 - 02.2011

No Degree -

Manchester Community College

High School Diploma -

East Hartford High School

Similar Profiles

CREATE PROFILE
Kimberly Chaleunphone