Kimberly Chamberlain
Lakeland
Summary
Dynamic Schedule Coordination Manager with a proven track record at Family First Home Care, excelling in recruitment and organizational skills. Adept at resolving complex customer issues and fostering team performance, leveraging critical thinking and MS Office proficiency to enhance operational efficiency and service quality.
Overview
13
13
years of professional experience
Work History
Schedule Coordination Manager
Family First Home Care
Lakeland
10.2022 - 03.2025
- Monitored staff performance and addressed issues
- Recruited and hired qualified candidates to fill open positions
- Entered time and attendance logs in preparation for payroll
- Maintained and organized important files
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Assigned tasks to associates to fit skill levels and maximize team performance
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained accurate records of payroll transactions and employee information in the HRIS system.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Recruited, interviewed and selected employees to fill vacant roles.
- Assisted with year-end reporting processes such as W-2 forms and 1099s.
- Managed files and payroll for many employees.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies and procedures related to project management activities.
- Created, saved and shared documents for internal team and customers.
- Received, sent and edited emails through Microsoft Outlook.
Lead Teller
Wells Fargo
Lakeland
08.2018 - 10.2022
- Oversee teller line to ensure the line is being ran successfully
- Assist tellers with UAR, CTR, MIL filing
- Train new employees on cash handling, and cross selling banking products
- Supplied tellers with coin and currency
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Verified amounts and integrity of every check or funds transfer
- Verified transactions involving cashier's checks, money orders and account transfers
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Provided feedback on employees' performance during one-on-one meetings.
- Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
Teller
Wells Fargo
Lakeland
02.2015 - 09.2018
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Adhered to financial services security and audit procedures
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Identified and reported suspicious behavior to security personnel as appropriate
- Directed specific questions to appropriate branch personnel
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Delivered exceptional service to customers in person or over telephone
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Built and maintained client relationships through quality, personalized interactions
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Floor Associate
Bath and Body Works, Limited Brands
Lakeland
10.2014 - 01.2015
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained current store, product and promotional knowledge to drive consistent sales
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Unit Manager
GC Services Call Center
Lakeland Fl
03.2013 - 09.2014
- Created and implemented procedures for handling customer inquiries and complaints.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Motivated and promoted team employees from within for key leadership roles.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Set and managed performance benchmarks for call center employees.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
Financial Representative
GC Services Call Center
Lakeland
06.2012 - 03.2013
- Processed and documented customer and institutional payments
- Eliminated financial discrepancies, accurately ensuring correct reporting to senior leadership
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06.2012
Skills
- Proficient in MS Office, Word, and Excel
- Experience with Workday
- Recruitment and hiring
- Organizational skills
- Critical thinking
- Customer service
- Active listening
- Computer Skills
- Planning and organizing
- Problem Resolution
- Supervision and Leadership
- Relationship building
- Team building
- Strong Problem Solver
- Identification Requirements
- Notary public
- Knowledge of baking regulations
Affiliations
Viste
- assisted in bagging, creating special food packages, and managing produce for warehouse stock.
- sort and pack food items
- hand deliver food items to local homes in the community.
YMCA basketball coach ages 6-9
- planned and supervised games
- coached kids to be their best
- encouraged all kiddos
Timeline
Schedule Coordination Manager
Family First Home Care
10.2022 - 03.2025
Lead Teller
Wells Fargo
08.2018 - 10.2022
Teller
Wells Fargo
02.2015 - 09.2018
Floor Associate
Bath and Body Works, Limited Brands
10.2014 - 01.2015
Unit Manager
GC Services Call Center
03.2013 - 09.2014
Financial Representative
GC Services Call Center
06.2012 - 03.2013
High School Diploma -
Lake Gibson Senior High School
Similar Profiles
Avonna BostAvonna Bost
Home Health Aide at Family First Home CareHome Health Aide at Family First Home Care
Monica NievesMonica Nieves
Licensed Practical Nurse at Family First Home CareLicensed Practical Nurse at Family First Home Care
Kelley HagermanKelley Hagerman
Caregiver/Personal Assistant at Private Family/Family Resource Home CareCaregiver/Personal Assistant at Private Family/Family Resource Home Care
DAVID DEVINEDAVID DEVINE
Career Service Coordinator at Eckerd Connects Project BridgeCareer Service Coordinator at Eckerd Connects Project Bridge
John OlesonJohn Oleson
Police Sergeant, Patrol Supervisor at Zephyrhills Police DepartmentPolice Sergeant, Patrol Supervisor at Zephyrhills Police Department