Kimberly Chase
Lithia Springs,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service/Warehouse Worker
Amazon (Part Time)
10.2017 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Operated RF scanners to track merchandise and verify contents of containers.
Central Records Assistant
Smyrna Police Department
07.2013 - Current
- Reviews reports completed by department personnel for completeness and compliance with policies and procedures.
- Balances checks, cash, and credit cards at the end of the shift; checks for errors and sends completed cash settlement to Finance Department.
- Updated records with new information.
- Processes expungement for records restrictions.
- Scans, attaches, and renames all inmate booking packets; shreds packets after entry.
- Assisted with typing, data entry, and answering incoming calls as required.
- Prepare and process department documents
- Greets/assists customers and visitors; communicates with the general public, attorneys, court personnel, and City and local officials
- Receive and process requests for permits, background checks, payments, reports, fingerprints and photographs
Patient Care Attendant
Chanan Foundation (Part Time)
01.2013 - 01.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients with developmental disabilities in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Performs all duties in compliance with agency directives, licensing standards, and policies and procedures
Detention Specialist
Cobb County Government
01.2010 - 01.2013
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Receives incoming detainees, asks questions of inmates to elicit information needed to complete forms and establish a security assessment
- Performs intake and receipt of inmate property to include money Inventories detainee property; complies with booking and release orders and procedures
- Utilizes NCIC / GCIC system to check for outstanding charges on inmates; sends teletypes to other law enforcement agencies Contacts local agencies to check for outstanding warrants
- Writes bonds and assists bonding agencies in writing bonds for arrested persons to be released from custody
Property Room Technician
Centric Group
01.2008 - 01.2010
- Collecting, recording, inventorying, storing, and returning or disposing of inmate personal property (including currency); during admissions, transfers, and release of the inmate
- Account for all signed receipts
- Complete miscellaneous duties assigned by Commissary Fiduciary Manager
- Positively identify the inmate in the computer system Record on the software any money or property the inmate has in his/her possession
Education
Bachelor of Arts - Individualized Studies
State University of New York At Buffalo
Buffalo, NY05.2007
Skills
- Record Restriction Certification
- National Incident Based Reporting System (NIBRS) Certified
- How to Read a RAP Sheet Certification
- Certified At-Risk Adult Crime Tactics Specialist (CACT Certification)
- Customer Service
- Payment Processing
- Escalation Management
- Customer Satisfaction
- Customer Inquiries
- Complaint Resolution
- Understanding of Filing Systems
- Clerical Skills
- Confidential Materials Handling
- File Management
- Materials Classification
- Attention to Detail
- Critical Thinking
- Typing and Word Processing
- Data Entry
- Report Generation
Timeline
Customer Service/Warehouse Worker
Amazon (Part Time)
10.2017 - Current
Central Records Assistant
Smyrna Police Department
07.2013 - Current
Patient Care Attendant
Chanan Foundation (Part Time)
01.2013 - 01.2017
Detention Specialist
Cobb County Government
01.2010 - 01.2013
Property Room Technician
Centric Group
01.2008 - 01.2010
Bachelor of Arts - Individualized Studies
State University of New York At Buffalo
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