Summary
Overview
Work History
Education
Skills
Additional Skills
Timeline
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Kimberly Chaverri

Heredia

Summary

Dynamic Employee Experience Program Manager with 5+ years of expertise in driving strategic employee engagement initiatives. Skilled in coordinating multiple projects while utilizing effective communication and organizational abilities. Proven ability to develop and enhance employee programs, consistently meeting deadlines while building strong partnerships with leadership teams.

Overview

9
9
years of professional experience

Work History

Employee Experience Program Manager

Amazon
10.2022 - Current
  • Lead comprehensive engagement strategy for 1600+ employees across Costa Rica virtual and in-person sites and US virtual site, executing 50+ annual activities including wellness, D&I, and cultural initiatives.
  • Develop and execute Corporate Social Responsibility program with 15+ annual virtual and in-person initiatives, achieving 40% employee volunteering participation.
  • Orchestrate logistics for annual leadership summits and visits, managing venue selection, transportation, catering, dinners, and CSR and engagement activities for multinational teams.
  • Design and implement local recognition program recognizing 8% of local employees monthly, and co-lead global incentive program impacting 11,677 employees quarterly, resulting in 10% recognized global employees quarterly.
  • Create and lead cross-functional task forces with leadership teams to drive program communication, implementation, and continuous improvement of the population's job satisfaction.

Engagement Office Coordinator

Amazon
11.2019 - 10.2022
  • Managed daily engagement operations for a 650-person site, ensuring smooth workflow and efficient resource allocation.
  • Coordinated travel arrangements for senior executives across multiple departments.
  • Planned and executed company engagement events including holiday celebrations, Rewards and Recognition programs, and volunteer activities to increase engagement.
  • Served as primary point of contact for facilities management, promptly addressing maintenance issues
  • Managed conference room bookings and AV equipment, ensuring seamless meeting experiences for staff and visitors.

Brand Registry Support Associate

Amazon
05.2018 - 10.2019
  • Guided brand owners through Amazon Brand Registry enrollment process.
  • Supported brands in utilizing Brand Registry tools for enhanced product visibility and protection.
  • Resolved complex trademark and intellectual property issues.
  • Facilitated brand gating requests, reducing unauthorized sellers for registered brands.

Seller Support Associate

Amazon
04.2017 - 05.2018
  • Provided expert guidance to Amazon sellers on account setup, listing optimization, and order management.
  • Guided sellers through FBA fee structures, storage limits, and multi-channel fulfillment options.
  • Resolved complex seller inquiries related to inventory management, shipment creation, and stock reconciliation.
  • Provided expert catalog support in listing creation, variation relationships, and ASIN mergers/splits.

Customer Service Associate

Amazon
05.2016 - 01.2017
  • Efficiently handled customer inquiries daily across North America and Spain markets.
  • Resolved complex customer issues following Amazon's Customer Obsession principle resulting in satisfactory outcomes.

Education

No Degree - Interior Design

Universidad Latina De Costa Rica
Heredia, Costa Rica

High School Diploma -

Centro Educativo Pindeco
Puntarenas, Costa Rica
12-2011

Skills

    Employee Engagement

    Corporate Social Responsibility

    Recognition Program Management

    Program Development

    Budget Management

    Event Planning & Coordination

    Diversity & Inclusion Programs

    Virtual & Hybrid Event Management

    Stakeholder Management

    Cross-cultural Communication

Additional Skills

  • Bilingual: English and Spanish.
  • Advanced Canva proficiency for communications/video design.
  • Asana project management tool expertise.
  • Microsoft Office Suite (Excel, PowerPoint, Word).
  • Collaboration Tools (Slack, Zoom).

Timeline

Employee Experience Program Manager

Amazon
10.2022 - Current

Engagement Office Coordinator

Amazon
11.2019 - 10.2022

Brand Registry Support Associate

Amazon
05.2018 - 10.2019

Seller Support Associate

Amazon
04.2017 - 05.2018

Customer Service Associate

Amazon
05.2016 - 01.2017

No Degree - Interior Design

Universidad Latina De Costa Rica

High School Diploma -

Centro Educativo Pindeco

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Kimberly Chaverri