Kimberly Chavez
Sandy,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Customer Service skills at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Customer Support Specialist
JetBlue
10.2011 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving mainly escalation concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging calls and chats
Pre-K Teacher
La Petite Academy Inc.
08.2006 - 11.2011
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Customer Service Representative Specialist
Regence Blue Cross Blue Shield Of Utah
10.1998 - 10.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Discover Card Financial Services
10.1994 - 09.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Human Services/Social Services
University of Phoenix
Murray, UT05.2001
Associate of Arts - Liberal Arts And General Studies
Ricks Junior College/BYU Idaho
Rexburg, ID06.1990
High School Diploma -
Glynn Academy High School
Brunswick, GA06.1988
Skills
- Customer Needs Assessment
- Novell NetWare
- Microsoft Excel
- Quality Assurance
Timeline
Customer Support Specialist
JetBlue
10.2011 - Current
Pre-K Teacher
La Petite Academy Inc.
08.2006 - 11.2011
Customer Service Representative Specialist
Regence Blue Cross Blue Shield Of Utah
10.1998 - 10.2002
Customer Service Representative
Discover Card Financial Services
10.1994 - 09.1998
Bachelor of Arts - Human Services/Social Services
University of Phoenix
Associate of Arts - Liberal Arts And General Studies
Ricks Junior College/BYU Idaho
High School Diploma -
Glynn Academy High School
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