Kimberly Chea
Parsippany
Summary
Detail-oriented and client-focused professional with proven success supporting operations, coordinating events, and managing communications to ensure seamless execution. Skilled in facilitating contract discussions that achieve mutually beneficial agreements and support organizational goals. Recognized for clear communication, adaptability, and a service-driven approach that enhances efficiency, strengthens relationships, and drives repeat business.
Overview
8
8
years of professional experience
Work History
Lead Sales Coordinator
The Dominick Hotel
12.2022 - Current
- Primary point of contact for all group inquiries, ensuring timely and accurate communication with potential clients
- Coordinate and schedule site visits for prospective clients, contributing to efficient planning and positive client experiences
- Collaborate directly with clients to secure signed corporate and social group contracts, ensuring alignment with event requirements
- Review billing statements and group invoices for accuracy, working with finance and operations team to resolve discrepancies
- Manage administrative responsibilities including filing, tracking and maintaining group records and contractual documentation.
- Compile detailed group resumes outlining event logistics for internal teams to ensure seamless execution of corporate and social events
- Track and submit all commissions and invoices, maintaining accurate financial records for group sales
- Build and maintain strong client relationships through timely communication, accurate data management, and consistent follow-up.
- Assigned and responded to incoming group leads, ensuring timely follow-up, accurate information sharing, and alignment with client needs and organizational capacity.
Dual Sales Coordinator
Hyatt House and Hyatt Place
12.2021 - 12.2022
- Responsible for all group inquiries
- Work in liaison with clients to obtain signed corporate and social group contracts
- Complete administrative tasks with filing and tracking group records and contracts
- Put together group resumes for upcoming corporate and social groups
- Keep record and submit all commissions and invoices received
- Manage meeting space on property and organize all details for on-site meetings
Customer Care Consultant
Liberty Group Travel
04.2019 - 11.2020
- Create, modify, and cancel singular and block reservations for clients and their groups
- Coordinate with resort properties to ensure all guest requests and requirements are properly notated prior to their arrival and follow-up to ensure they are met
- Answer approximately 300 client calls per day in a friendly, expedient, and sympathetic manner
Guest Service Agent
Archer Hotel
05.2018 - 11.2019
- A part of the opening team
- Communicate key information between departments to enhance guest experience
- Service lobby area to maintain cleanliness and safety to create a presentable atmosphere
- Guide guest tours to help build information profiles on leads
Front Desk Agent
Holiday Inn
11.2017 - 05.2018
- Check guests in and out and respond to concerns and feedback on service improvement
- Train and mentor new teammates
- Answer phone calls and create, modify, and cancel reservations
Education
Bachelor of Arts - International Hospitality Management
Fairleigh Dickinson University
Florham Park05-2018
Skills
- Fluent in English and Cantonese
- Software: MS Office, NCR Aloha POS, Opera PMS, Infor HMS, ALICE, CVENT, Passkey, Zen desk, Citrix Reserve, Colleague Advantage, Salesforce, and Prism
- UCG & Social media proficiency in TripAdvisor, Yelp!, Expedia, Priceline, Facebook and Twitter
Timeline
Lead Sales Coordinator
The Dominick Hotel
12.2022 - Current
Dual Sales Coordinator
Hyatt House and Hyatt Place
12.2021 - 12.2022
Customer Care Consultant
Liberty Group Travel
04.2019 - 11.2020
Guest Service Agent
Archer Hotel
05.2018 - 11.2019
Front Desk Agent
Holiday Inn
11.2017 - 05.2018
Bachelor of Arts - International Hospitality Management
Fairleigh Dickinson University