Kimberly Cherrix

Work History

Owner/Travel Advisor

Cherrix Travel Group, LLC

03.2023 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
Researched cruises, airfare options and siteseeing options to best meet client expectations.
Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
Maintained detailed records of client interactions, bookings, and payments for easy reference.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Stayed current on industry trends and news, allowing for quick adaptation to changes in the market.
Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Followed up with customers to increase customer service with travel plans.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Updated and maintained customer databases to increase customer retention.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Monitored currency exchange rates and advised customers on best time to purchase foreign currency.

Summary

Overview

Work History

Owner/Travel Advisor

Education

Bachelor of Science - Business Administration

Associate of Science - Computer Information Systems

Skills

Affiliations

Certification

Timeline

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