Kimberly Chestnut
Owings Mills,MD
Summary
Results-driven Division Director with expertise in leadership and employee development. Demonstrated commitment to excellence and meticulous planning. Proven track record of effective leadership and goal achievement.
Overview
1
1
year of professional experience
Work History
Operation Support Branch Chief
Social Security Administration
Owings Mills , Maryland
2015.11 - 2016.11
- Integrates Processing Center programs, policy, and operations on a national scale. Acquired national oversight for the disability processing center. Enhances productivity and operations within the PC through the effective application of operational policies, workflow, and procedures.
- Effectively led subordinate supervisors and team leaders while guiding the Payment Determination Staff, Indexing Section, Payment Data Input Unit, Cash Room, and other assigned units in particular emphasis on the Operations Analysis Section.
- Spearheading key program function as Lead OSB Chief with nationwide impact, encompassing disability and PSC RSI workload planning.
- Works closely with the AC, AAC/ODO, and managers to implement system changes. Provides guidance on programmatic processes and conducts evaluations on PC operations.
- Delivers specialized consultation to determine PC priorities and shape policies. Presents well-researched analyses regarding controversial matters, as well as manages confidential and sensitive tasks assigned by the AAC/ODO.
- Prepares necessary instructions and procedures to implement new/revised policies such as legislative changes, systems alterations, and updated procedural guidelines.
- Develops and executes strategic policies, objectives, and goals for present and future operations.
- Enhanced methodology and operating practices by developing and conducting PC studies and projects. Analyzed extensive national operating data, study reports, management information system reports, exceptions data, etc. Provided multiple recommendations, along with alternative solutions, for AACODO to address complex issues.
- Provides guidance to processing center staff regarding operational concerns, future systems, and procedural changes. Collaborates on work planning, reporting efforts, and national conferences. Contributes to the development of agency-wide policies impacting processing center operations.
DIVISION DIRECTOR
Social Security Administration
BALTIMORE , MD
2016.11 - Present
- Directed and led complex assignments to implement key initiatives, enhancing operational and organizational issues. Led a project for the Office of Central Operations focused on improving service delivery and quality initiative programs. Successfully established metrics to enhance performance.
- Coordinated efforts with Area Directors to establish a platform for improving customer service experience through effective communication with regional leadership.
- Provided expertise in balancing workplace dynamics while delivering insightful feedback on policy changes at a national scale.
- Made strategic decisions on various workloads impacting Public Service Indicators (PSI) goals and provided guidance to subordinate managers on workload affecting American public.
- Took charge of initiating alterations regarding personnel actions, working closely with the Office of General Counsel (OGC) to satisfactorily resolve administrative concerns raised by staff members. Additionally, I served as a representative for the agency during grievances, submitting well-crafted written documents as official recommendations. Provided valuable counsel on all administrative matters to subordinate managers and offered suggestions on ways to enhance operational efficiency.
- Participated in national workgroups, promoting quality management and assurance, resulting in a substantial enhancement of audit findings for ODO.
- Led an initiative geared towards improving performance management and workload accountability to promote efficiency.
- Served as senior Director, coordinating and developing initiatives to bridge skill gaps for other Directors.
- Prepared, reviewed, and edited various types of correspondence including embedded emails, background papers, confidential reports, briefing materials, and recommendations from the AC, AAC, and the Office of Disability Operations.
- Manages, plans, formulates, and implements operational, programmatic, and training changes. Provides advice, makes recommendations, and evaluates various aspects of operational, program, and/or training processes.
- Developed and presented analysis of controversial matters for the Assistant Associate Commissioner (AAC) in the Office of Disability Operations (ODO).
- Created and implemented instructions and procedures for new or modified policies, including legislative amendments and procedural updates.
- Leads the planning and conducting of conferences or training sessions for OCO programs and staff personnel.
- Ensure efficient and effective audits for the Office of Disability Operations by managing timelines, gathering stakeholder input, and showcasing commitment to public service.
- Collaborated with central office staff to address Federal-State relationships and formulate SSA standards, policies, and guidelines governing program administration through discussion.
- Provided supervision and guidance to supervisors and team leaders overseeing program support or training. Assigned tasks, coordinated team activities within the Division, and offered recommendations to the Associate Commissioner.
Education
Master of Science - Human Service Management
Coppin State College/University of Baltimore
Baltimore, MD2009-05
Bachelor of Science - Political Science And Criminal Justice
Coppin State College
Baltimore, MD1995-05
Skills
- Technical and Human Affairs
- Administrative Decision Making
- Political Theory
- Strategic Planning
- Operations Planning
- Effective Communication
- Leadership Development
- Excels in team leadership
- Relationship building and management
- Branch Operations Management
- Leading Change
Affiliations
- Community Service Activist- donating my services to creating wellness programs for the Berea Community
Accomplishments
- Commissioner's Citation Award
- Community Achievements Awards
Timeline
DIVISION DIRECTOR
Social Security Administration
2016.11 - Present
Operation Support Branch Chief
Social Security Administration
2015.11 - 2016.11
Master of Science - Human Service Management
Coppin State College/University of Baltimore
Bachelor of Science - Political Science And Criminal Justice
Coppin State College
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