Kimberly Chirico

Work History

Concert health Inc.

04.2021 - 08.2024

Managed a team of 8 billing specialists to provide a smooth process of charge entry for partners, as well as submitted monthly invoices for service rendered by the clinical team
Fluent in multiple EHR systems.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Leveraged data and analytics to make informed decisions and drive business improvements.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Set aggressive targets for employees to drive company success and strengthen motivation.
Established team priorities, maintained schedules and monitored performance.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Institute for Family Health

02.2014 - 04.2021

Provides leadership in the smooth operation of the practices to enhance the management of patient visits
Oversaw and resolved problems relating to practice systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing
Monitors and improves patient satisfaction.
Supervised team of 6 office personnel.
Ordered all office supplies and kept check on inventory levels.
Consulted with healthcare professionals on business decisions.
Addressed and remedied all patient or team member issues.
Developed close working relationships with front office and back office staff.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
Communicated with patients, ensuring that medical information was kept private.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

IFH-Hyde Park Ny

09.2007 - 02.2014

Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents
Supervises all Patient Service Representatives in the practice
Assists Practice Administrator and Assistant Practice Administrator with more advanced duties, when requested
Stayed calm under pressure to and successfully dealt with difficult situations.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Greeted and assisted patients with check-in procedures.
Trained new staff on filing, phone etiquette and other office duties.
Answered incoming calls, scheduled appointments and filed medical records.
Facilitated communication between patients and various departments and staff.
Verified patient insurance eligibility and entered patient information into system.
Resolved customer complaints using established follow-up procedures.
Provided excellent customer service to patients and medical staff.
Worked with patients to ascertain issues and make referrals to appropriate specialists.

JCPenney

01.2002 - 09.2007

Oversee a team of workers who replenish shelves, organized the stock room and supported the other departments such as pricing, cashiers, nighttime recovery
Handled scheduling of the team.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.