Kimberly Chung
Westminster,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detailed event planner bringing expertise and achievements in events planning. Focused leader with success in guiding teams through pre-event coordination, event execution and post-event activities while building relationships with internal stakeholders and event attendees.
Overview
4
4
years of professional experience
Work History
Event Planner
Self-employeed
Westminster, CA
09.2020 - Current
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Established working relationships with clients by organizing various events.
- Supervised over ten helpers and co-workers.
- Authorized financial transactions with vendors for event services.
- Confirmed permits, insurance, and notices needed for events.
- Coordinated schedules and timelines for events.
- Organized, coordinated and deployed Proposals while focusing on delivering superior customer service.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Sales Associate
Travelex Currency Services
Costa Mesa, CA
02.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
Education
Associate Of Arts And Sciences -
Goldenwest College
Huntington Beach, CA08.2013
Dental Assistant - Dental Assisting
Concorde Career College
Garden Grove, CA06.2013
Skills
- Self-Motivated
- Teambuilding
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Attention to Detail
- Good Telephone Etiquette
- Data Entry
- Flexible and Adaptable
Languages
Vietnamese
Native or Bilingual
Timeline
Event Planner
Self-employeed
09.2020 - Current
Sales Associate
Travelex Currency Services
02.2018 - 03.2020
Associate Of Arts And Sciences -
Goldenwest College
Dental Assistant - Dental Assisting
Concorde Career College
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