Kimberly Clark
Copperas Cove,TX
Summary
Proven Office Manager and Certified Medical Assistant with a track record of enhancing operations at Advanced Foot Care Center. Skilled in office administration and staff management, excel in streamlining processes for improved efficiency and patient care. Demonstrated ability to maintain confidentiality and foster strong customer relations, leading to significant improvements in client satisfaction and team productivity.
Overview
6
6
years of professional experience
Work History
Office Manager Certified Medical Assistant
Advanced Foot Care Center
06.2021 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Patient care.
- Over see approval's, and denial's.
- Process payroll.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Assistant Manager Trainer
BPL
03.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Some College (No Degree) - Certified Medical Assistant, EKG, Phlebotomy
Cyber Tech
Killeen, TXSome College (No Degree) - Phlebotomy
Front Range Community College
Westminster, COSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Mail handling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Staff hiring
- Supply Management
- Conflict Management
- Human Resources
- Training and coaching
- Team Supervision
- Staff Training
- Event Coordination
- Facility Management
- Travel Coordination
- Team Bonding
- Documentation expertise
- Policy and procedure modification
- Compliance Monitoring
- Policy Development
Timeline
Office Manager Certified Medical Assistant
Advanced Foot Care Center
06.2021 - 06.2024
Assistant Manager Trainer
BPL
03.2018 - 03.2020
Some College (No Degree) - Certified Medical Assistant, EKG, Phlebotomy
Cyber Tech
Some College (No Degree) - Phlebotomy
Front Range Community College
Similar Profiles
Alyce NanceAlyce Nance
Medical Assistant at Advanced Foot Care CenterMedical Assistant at Advanced Foot Care Center
Cindi SappersteinCindi Sapperstein
Medical Management at Advanced Foot Care CenterMedical Management at Advanced Foot Care Center
Ebony MulhallEbony Mulhall
Clinical Podiatry at Advanced Foot Care (Partnering With My Foot Dr)Clinical Podiatry at Advanced Foot Care (Partnering With My Foot Dr)