Kimberly Clark
Omaha
Summary
Dynamic customer service professional with over 12 years of experience in fast-paced environments. Proven track record of enhancing customer satisfaction and driving company success through effective communication and problem-solving skills. Strong aptitude for quickly mastering new systems, programs, and methodologies, ensuring seamless adaptation to evolving business needs. Committed to delivering exceptional results and positively impacting the organization\'s bottom line.
Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Representative
North end Teleservices
06.2025 - 08.2025
- Answer incoming consumer calls in regards to Marketplace insurance plans
- Input consumer information into database
- Explain policies and product to consumers
- Enter information into database
- HIPAA Compliant
Care Guide
Detego Health Benefits
07.2024 - 05.2025
- Incoming call taking
- Outgoing follow-up calls with members
- Respond to email inquiries
- Update personal data
- Assisting providers with claim inquiries
- Verify member eligibility
- Assisting members with escalation issues/ questions/ follow ups
- Member online portal access
- Documenting all interactions in database
- Looking up EOB and claim information
- HIPPA Compliant
- Benefit / plan information
- Proficient in member /provider relationships
- Collaborative work ethic
- Excel
- Microsoft
- Outlook
Customer Service Representative Lead
Signature Performance
01.2020 - 07.2024
- Provide guidance in training new associates
- Efficiency Reviews for new associates
- QA for call taking if associates
- Excel Spreadsheets
- Microsoft Word
- Data Entry
- Navigating multiple screens/ multi systems
- HIPAA Certified
- Proficiency in using CRM(Customer Relationship Management) Software
- Investigate and resolve member issues or complaints promptly and efficiently.
- Maintain personal records
- Review and process claims
- Security Clearance
- Strong Interpersonal Skills
- Collaborating with other team members
- Member of Emerging Leaders
- Member of SOAR Program
- Member of Compliance Group
Member Service Representative
Huber Chevrolet
08.2018 - 12.2019
- Inbound/Outbound calls
- Appt Setting
- Excel Spreadsheets
- Microsoft word
Customer Service Representative
Carlson Rezidor Hotel Group
08.2012 - 08.2018
- Multiphone System
- Reservation system
- Navigate multiple systems
- Training of new associates
- Input Client Information into database
- Respond to guest inquiries via phone, email or chat
Education
High school diploma -
Cape Fear Community College
Wilmington, NC09.1992
Skills
- Leadership
- Patient care
- Strong Interpersonal Skills (10 years)
- CRM Software
- Microsoft Word (10 years)
- Sales
- Hospitality (10 years)
- Customer service (10 years)
- English
- Data Entry
- Account management
- Time management (10 years)
- Multitasking (10 years)
- Communication skills (10 years)
- Customer relationship management
- 10 key typing
- Microsoft Office (10 years)
- Guest services
- Computer skills (10 years)
- Cash handling
- Medical records
- HIPAA (10 years)
- Medical billing
- Organizational skills
- Writing skills
- Problem solving
- Office experience (10 years)
- Data management
- Complaint handling
- Report generation
- Customer service excellence
- Inbound call answering
- Organization and recordkeeping
- Software troubleshooting
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Interpersonal skills
- Active listening
- Call management
- Microsoft windows and office
- Customer service
- Online chat support
- Support services
- Issue and resolution tracking
- Tracking and documentation
- Collaborative team player
- Customer service expert
- Friendly and patient
- Customer needs assessment
- Analytical and methodical
- Customer communication and empathy
- Database management
- Incoming call management
- Technical troubleshooting
- Remote technical support
- Help desk support
- Call center operations
- User support
- Highly professional
- User training
Certification
HIPPA Certified
Timeline
Customer Support Representative
North end Teleservices
06.2025 - 08.2025
Care Guide
Detego Health Benefits
07.2024 - 05.2025
Customer Service Representative Lead
Signature Performance
01.2020 - 07.2024
Member Service Representative
Huber Chevrolet
08.2018 - 12.2019
Customer Service Representative
Carlson Rezidor Hotel Group
08.2012 - 08.2018
High school diploma -
Cape Fear Community College
Military Service
- Branch: Navy
- Service Country: United States
- Rank: Deck seaman
- November 1992 to February 1995
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