Kimberly Clark

• Provide specialty support for transition, finance, personnel, and other specific issues to support Airmen.
• Oversees the development, implementation and retains oversight of the Comprehensive Recovery Plan (CRP)
• Consults and collaborates with Multidisciplinary Teams (MDT) throughout the continuum of care
• Oversees, coordinates, and monitors the non-medical services across the continuum of care as documented in the CRP.
• Assists in the rehabilitation and transition back to civilian life as a veteran through coordination with Military Service Coordinators and VA Liaisons.
• Collects, maintains, and produces data for reporting purposes in accordance with governing program guidance

• Facilitated psychoeducational and process group therapy services and completed documentation based on established time frames
• Assisted with Psychosocial Assessments according to established time frame, assuring all appropriate information is included and shared with treatment team members
• Contributed in the development of aftercare plans with the patient based on recommendation from the treatment team
• Worked cooperatively as a member of multidisciplinary team to achieve quality patient care
• Assisted with case management services based on patient needs and treatment team recommendation
• Completed admission packets and developed treatments plans to facilitate intake pre-screening process under direction of social worker
• Wrote timely and accurate case notes to inform follow-up for effective, successful case management

• Supported execution of social service programs for the unsheltered population
• Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries
• Provided case management services to unsheltered individuals to include the need for housing and status of housing history
• Maintained thorough and accurate data, including confidential personal files, case notes, etc in multiple databases, including Apricot Social Solutions
• Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
• Collaborated with social workers to seek out resources, government agencies, and other non-profits on behalf of unsheltered individuals to pave the way for the most efficient communication with and for the client, as needed

Managed largest Air Force Medical Services unit with the Department of Defense (DoD). Directed a staff of 8 employees responsible for patient administration and medical needs of Wounded, Ill & Injured patients. Resolved financial and administrative issues, coordinated patient benefits, ensured daily operational and quality care excellence for over 168 patients.

• Coordinated critical care with 32 medical treatment facilities ensuring zero lapse in healthcare.
• Revamped section's patient transportation system preserving $3.1K in government owned vehicle costs; cut workload by 75%.

Provided personal consultations, educational workshops and referral services to a community of 57K+ military members, DoD civilian employees and their families. Subject matter expert for program areas such as Deployment/Resiliency programs, Information and Referral/Marketing, Employment Assistance, Casualty Assistance Representative and Survivor Benefits Plan Counselor.

• Averaged 150+ personal consultations per annum and 4-5 workshop briefings per month on subjects including finding employment, information and referral programs and military transition programs.
• Planned, organized and executed 2 bi-annual Military Transition Fairs. Recruiting efforts increased employer participation from average of 15 to 25+ and attendees from average of 175 to 200+.

Maintained oversight of 4K medical records. Supervised 9 employees responsible for coordinating medical care for Air Force members transitioning out of the military. Maintained communication between governing boards, medical staff and department heads by coordinating interdepartmental functions.

• Organized, coordinated and directed support for more than 320 outpatient visits per month.
• Conducted comprehensive review of 400+ medical records prior to 2012 Joint Commission on Accreditation of Healthcare Organizations; received "Outstanding" rating.

Led 14-member team with the administrative support with high-quality, accessible and cost-effective healthcare services for 5K beneficiaries. Managed 7K medical records and several high visibility programs to include Admission and Dispositions, Medical Evaluation Boards, Casualty Reporting, Appointment Line and the Medical Records Coding Completion and Compliance.

• Managed the execution and balancing of an $18M annual budget for service/personnel contracts, travel budget, and office supplies.
• Boosted the organization's bottom line by $300K by improving billing and collections from third party insurances.