Kimberly Clarke

I work on finding indiscretions on penalties and fix them to reduce penalty fees.

• Facilitated customer inquiries through multiple communication channels, ensuring timely and accurate responses.
• Resolved issues by identifying root causes and implementing effective solutions to enhance customer satisfaction.
• Collaborated with teams to streamline processes, resulting in improved service delivery and operational efficiency.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.

• Provided accurate directory information to customers, ensuring timely and efficient service delivery.
• Streamlined call handling processes for increased efficiency and reduced wait times.
• Provided excellent service, promptly connecting callers to requested numbers or businesses.
• Participated in ongoing training initiatives to continually enhance product knowledge and service capabilities.
• Assisted customers in navigating automated systems for self-service directory assistance options.