Kimberly Clous
Traverse City,MI
Summary
With a wide variety of work experience including over 4 years in customer service, I've become increasingly knowledgeable about things in many areas. Learning new things and helping is a large motivator for me. Presentation in a professional manner can create the environment others walk into. When working with customers or clients it's paramount.
Overview
14
14
years of professional experience
Work History
Administrative Manager
Airlex Service & Sales
01.2023 - Current
- Maintained accurate record-keeping to ensure easy access to critical information for decision-making purposes.
- Almost 2 years experience with QuickBooks operations to include creating invoices, estimates, purchase orders bill payments and emailing statements.
- Oversaw office inventory activities such as stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained 3 assistant administrative employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Completed bi-weekly payroll for up to 7 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Optimized scheduling for service and repairs enhancing productivity and time management.
- Multitasked answering phones, greeting customers and replying to emails.
Low Voltage Technician
Feyen Zylstra
08.2021 - 12.2022
- Testing and terminating cable ends.
- Installing of devices to include cameras, fire alarms, smoke alarms, pull stations, door contacts, door sensors.
- Operation knowledge for scissor-lifts, Boom lifts.
- Creating parts lists needed for work day/week.
- Bending conduit precisely for cable runs.
- Creating a safe environment and notifying to superiors of unsafe situations.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Streamlined project completion by efficiently organizing and labeling low voltage wiring.
Residential Cleaner
JENNYCLEAN
04.2020 - 02.2021
- Having all chemicals and equipment ready before residential jobs for the day.
- Driving to clients houses throughout the day with POV.
- Clean in a timely professional manner and within 6 feet wearing masks. while around clients that are home at time of cleaning.
- Submitting Excel Spreadsheet each week of jobs completion.
- Twice awarded employee of the month.
Housekeeper, Maid
PARKSHORE RESORT
07.2019 - 02.2020
- Cleaning 60-70 rooms per week, additional duties dusting and wiping down pictures throughout hotel.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Security Forces Journeyman
United States Air Force (AF)
04.2014 - 05.2019
- Upheld and enforced policies and standards to ensure safety on base.
- Defends personnel, equipment and resources from hostile forces.
- First responder to accidents and disasters. Applies life-saving procedures, resuscitation and assess damages.
- Operates speed measuring, administers standardized field and sobriety test for drugs and alcohol.
- Apprehends/detains suspects, searches persons and property, collects seizes and preserves evidence and conducts interviews.
- Produce schedules, leads, supervisors and guides multiple subordinates.
- Assisted in training of new Security Forces members, ensuring they were well-prepared for their duties.
- Ensured compliance with federal regulations by performing regular inspections of facilities and equipment, addressing any deficiencies found.
- Managed access control systems efficiently, verifying credentials and granting appropriate levels of access based on individual clearance levels.
- Managed and supervised security force personnel and duties.
Housekeeper, Maid
Pointes North Beachfront Hotel
03.2012 - 04.2014
- Acknowledged guest's issues and resolved their problems quickly and efficiently.
- Assisted guests in understanding their available options and helped them select the right service plans for their needs.
- Deep clean rooms quarterly and resolved occasional maintenance issues.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Secretary/Office Manager
ABC Warehouse
07.2010 - 04.2014
- Processing money transactions with cash check and card.
- Scanning and updating large item prices TVs, Home appliances, electronics etc.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
Becoming a Non-Commissioned Officer of the Air Force -
Airman Leadership School
McConnell AFB, KS03.2018
High School -
Kingsley Area Public School
Kingsley, MI05.2010
Skills
- Customer service
- Leadership
- Time management
- Dog Handling
- Office Management
- Organization and Multitasking
- Scheduling and calendar management
- Records Management
- Quickbooks
- Microsoft Office
- Vendor relationships
- Payroll Oversight
Awards
- Afghanistan Campaign Medal
- NATO Medal
- The Air Force Achievement Medal
Timeline
Administrative Manager
Airlex Service & Sales
01.2023 - Current
Low Voltage Technician
Feyen Zylstra
08.2021 - 12.2022
Residential Cleaner
JENNYCLEAN
04.2020 - 02.2021
Housekeeper, Maid
PARKSHORE RESORT
07.2019 - 02.2020
Security Forces Journeyman
United States Air Force (AF)
04.2014 - 05.2019
Housekeeper, Maid
Pointes North Beachfront Hotel
03.2012 - 04.2014
Secretary/Office Manager
ABC Warehouse
07.2010 - 04.2014
Becoming a Non-Commissioned Officer of the Air Force -
Airman Leadership School
High School -
Kingsley Area Public School
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