KIMBERLY CLOYD
Petoskey,MI
Summary
Well-rounded office manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Willing to continually research and learn new techniques on how to improve the efficiency of each situation.
Overview
23
23
years of professional experience
Work History
Office Manager
All About Plumbing Inc
Madison Heights, MI
09.2019 - 08.2022
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Office Manager
FUTURE REPRODUCTIONS
Southfield, MI
11.2015 - 07.2017
- Identified inefficiencies and made recommendations for process improvements
- Optimized the overall customer experience through meeting their needs
- Handled incoming and outgoing correspondence, including mail, email and faxes.
Document Processor
BERNSTEIN & BERNSTEIN
Lathrup Village, MI
09.2014 - 08.2015
- Supported a team of five attorneys with generating and filing of pleadings, motions and various court documents
- Drafted legal papers including complaints, summons and motions.
Shipping and Receiving
J & L MFG
Warren, MI
03.2012 - 06.2014
- Entered invoices
- Ordered products
- Received products
- Hi-Lo certified.
Manager
ARBY'S
Roseville, MI
03.2008 - 06.2011
- Managed a small team
- Truck orders
- Scheduling of Employees
- Professional customer service.
Manager
TACO BELL
Clawson, MI
06.1999 - 06.2008
- Managed team of 8 professionals
- Reduced and controlled expenses by getting control of food waste
- Served as mentor to team members.
Crew Member
Burger King
Petoskey, MI
04.2023 - Present
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
Education
ACCOUNTING -
Macomb Community College
EARLY CHILDHOOD DEVELOPMENT -
Baker College
Skills
- MS Office proficient
- Highly organized
- Professional and personable
- Calm under pressure
- Billing
- Bookkeeping
- Data Entry
- Scheduling
- Staff Training
- Inventory Control
- Customer Service
- Office Management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Burger King
04.2023 - Present
Office Manager
All About Plumbing Inc
09.2019 - 08.2022
Office Manager
FUTURE REPRODUCTIONS
11.2015 - 07.2017
Document Processor
BERNSTEIN & BERNSTEIN
09.2014 - 08.2015
Shipping and Receiving
J & L MFG
03.2012 - 06.2014
Manager
ARBY'S
03.2008 - 06.2011
Manager
TACO BELL
06.1999 - 06.2008
ACCOUNTING -
Macomb Community College
EARLY CHILDHOOD DEVELOPMENT -
Baker College
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