Kimberly Coates

• Epic EMR trained
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively tracking progress, and making necessary adjustments to schedules as needed.
• Worked with team members to understand supply needs and bring levels within desired tolerances.

• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
• Dual control daily account balances, end of the day batch completion, financial deposit drop off.
• Monthly Audit Review/Medical Office Policy&Procedure Expertise.
• E-Clinical EMR

Specializing in insurance promo benefits.

Duties include but not limited to

• Assisting members with medical and pharmacy benefits, eligibility, & claim resolution.
• Guiding inbound callers through the benefits of plan selection and enrollment.
• Provided customized information directly to members about their needed preventive and chronic care services

• Assisted office manager with tracking inventory and restocking examination rooms and stations.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
• Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
• Assisted in medical office procedures, including medical office injrctions and infusions.
• Preoared exam rooms as well as cleaned and seerilized instruments/equipment.