Kimberly Cochran
Ironton
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Private Care Assistant
Self-employeed
Ironton
07.2021 - 07.2025
- Provided personalized care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Maintained accurate records of client health and progress.
- I talked with clients and families about care plans.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Ensured a safe and clean environment for clients at all times.
- Coordinated with healthcare professionals for comprehensive client support.
- Implemented individualized care plans tailored to client needs.
- Supported clients in engaging social activities to enhance well-being.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Educated family members on proper care techniques for their loved ones.
- Organized daily activities for the client in accordance with their care plan.
- Encouraged independence among clients by teaching them how to perform everyday activities safely.
- Maintained confidentiality regarding all information pertaining to the client's health status.
- Accompanied patients on recreational outings such as shopping trips or visits to local parks.
- Assisted clients with mobility issues, such as transferring from bed to wheelchair or walking with a cane.
- Provided personal hygiene assistance to clients, including bathing and dressing.
- Built strong and trusting rapport with clients and loved ones.
- Provided emotional support for clients who are dealing with difficult life situations or mental health conditions.
- Ensured safety of all patients by conducting regular checks throughout shift hours.
- Recorded all changes in condition of the client in an accurate and timely manner.
- Assisted nursing staff in providing basic nursing care such as taking vital signs or changing dressings.
- Administered prescribed medications to the client according to physician instructions.
- Completed light housekeeping tasks, such as laundry and meal preparation.
- Performed errands for patients when necessary, including picking up medication refills at pharmacy.
- Kept detailed records of services provided and reported any concerns or incidents immediately to supervisors.
- Developed and maintained positive relationships with clients and their families.
- Collaborated closely with physicians and nurses on care plans for each individual patient.
- Helped patients practice communication skills through conversation or reading aloud books together.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals, and continually monitored for safety.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored health and well-being of clients and reported significant health changes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Counselor
Bethesda Services
Ironton
03.2022 - 12.2024
- Facilitated individual and group counseling sessions for diverse client populations.
- Developed personalized treatment plans in collaboration with clients and families.
- Monitored client progress and adjusted interventions as needed for effectiveness.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Provided crisis intervention support and de-escalation techniques during emergencies.
- Conducted intake assessments to identify client needs and goals effectively.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Educated clients on coping strategies and resources available within the community.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Provided individual and group counseling sessions for clients.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Developed treatment plans to address client needs.
- Monitored clients' daily activities and responded appropriately when needed.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Provided supervision and in-house activities to support program participants.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Provided guidance and support to clients during career transitions and educational decision-making processes.
- Designed and implemented prevention programs targeting substance abuse, bullying, and other social issues.
- Offered consultation services to organizations on creating mentally healthy workplace environments.
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
- Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
- Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
- Met with clients to understand individual needs and develop personalized counseling plans.
- Collaborated to set goals and outline steps to achieve objectives.
- Referred individuals to outside resources and services for additional support.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Coordinated resources to support clients and help each achieve targets.
- Helped couples work through serious issues and restore relationships or part amicably.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
Cashier Trainer
Arby's Restaurant
Russell
03.2024 - 10.2024
- Trained new cashiers on register operations and customer service techniques.
- Assisted in developing training materials for cashier staff onboarding.
- Demonstrated effective cash handling procedures and payment processing systems.
- Conducted performance evaluations for cashier trainees and provided feedback.
- Collaborated with management to improve training programs and processes.
- Monitored cashier performance to ensure compliance with company standards.
- Resolved customer complaints while maintaining a positive dining experience.
- Facilitated ongoing training sessions to enhance staff knowledge and skills.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Performed other duties as assigned by upper management.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Collaborated with management team to improve overall customer experience at the store level.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Conducted inventory checks periodically throughout each shift to track stock levels accurately.
- Ensured compliance with legal regulations related to employee rights, safety guidelines.
- Assisted in developing policies and procedures related to store operations and customer service standards.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Conducted regular audits of cash registers to ensure accuracy of transactions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Mentored newly hired staff in upselling techniques to improve sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained, managed and motivated employees to promote professional skill development.
Education
Bachelor of Science - Criminal Justice
Strayer University
Virginia12-2028
GED -
Rockhill Senior High School
Pedro, OH05-2021
Skills
- Personal care
- Care plan implementation
- Medication administration
- Crisis intervention
- Nutrition planning
- Client documentation
- Emotional support
- Communication skills
- Time management
- Problem solving
- Training and mentorship
- Toileting assistance
- Dementia care
- Conflict resolution
- Grooming assistance
- Social interaction
- Appointment scheduling
- Bathing assistance
- Recreational activities
- Dressing assistance
- Laundry services
- Errand running
- Meal preparation
- Vital signs monitoring
- Personal hygiene assistance
- Mobility assistance
- Light housekeeping
- Elderly care
- Compassionate client care
- Strong ethics
- Incident reporting
- Records management
- Housekeeping tasks
- Respectful and compassionate
- Housekeeping
- Compassionate care
- Basic housekeeping
- HIPAA compliance
- Relationship building
- Behavioral management
- Daily living activities assistance
- Active listening
- Empathetic listening
- Compassionate communication
References
References available upon request.
Timeline
Cashier Trainer
Arby's Restaurant
03.2024 - 10.2024
Counselor
Bethesda Services
03.2022 - 12.2024
Private Care Assistant
Self-employeed
07.2021 - 07.2025
Bachelor of Science - Criminal Justice
Strayer University
GED -
Rockhill Senior High School