Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kimberly Coco

Rowley,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Professional Nanny

Wolfson Family
South Hamilton, MA
07.2023 - Current
  • Created a positive atmosphere that encouraged growth, exploration, creativity and independence in the child.
  • Developed and implemented age-appropriate educational activities to stimulate learning and development.
  • Took initiative to plan fun outings such as trips to the park or library visits.
  • Maintained a safe environment for the children at all times.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Met and communicated regularly with parents to discuss children's activities and development.

Human Resource Manager

Apres Management Companies
Beverly, MA
08.2021 - 06.2023
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Created job postings, tracked applicants and maintained applicant database.
  • Identified, screened and interviewed potential employees.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.

Center Director

Magical Beginnings
South Hamilton, MA
06.2016 - 08.2021
  • Managed daily operations of the center including scheduling, customer service, safety protocols.
  • Engaged in community outreach initiatives aimed at increasing awareness about services offered by the center.
  • Collaborated with local organizations to promote services offered at the center.
  • Oversaw recruitment, hiring, training and supervision of staff members.
  • Maintained a safe, secure and healthy environment for all employees and visitors.
  • Established policies and procedures related to center operations.
  • Developed and deepened relationships with center children and families.
  • Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
  • Resolved customer complaints in an effective manner while maintaining quality standards.
  • Collected customer fees, managed refunds, and provided complete sales documentation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Preschool Lead Teacher

Magical Beginnings
Peabody, MA
07.2000 - 08.2016
  • Established positive relationships with parents to ensure open communication regarding their child's progress.
  • Implemented positive reinforcement strategies when needed to motivate students during learning tasks.
  • Prepared lesson plans based on curriculum objectives set forth by school administrators.
  • Recognized early signs of emotional or developmental problems in children.
  • Utilized computer software programs to maintain accurate student records related to attendance, grades and behavioral issues.
  • Participated in parent and teacher conferences as necessary to discuss student progress.
  • Conducted phone interviews with parents.
  • Attended staff meetings regularly to stay informed of new policies or procedures.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Assistant Manager

Pizza Hut
Peabody, MA
03.1993 - 07.2000
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Education

Some College (No Degree) - Early Childhood Education

North Shore Community College
Danvers, MA

Skills

  • Active Listener
  • People-Oriented
  • Complex Problem-Solving
  • Policy Enforcement
  • Excellent Time Management Skills
  • Customer Relations
  • Meticulous Attention to Detail
  • Skilled Multi-Tasker

Certification

  • EEC Certified LTP LIT DII
  • Child Development Associate
  • CPR First Aid
  • SHRM

References

References available upon request.

Timeline

Professional Nanny

Wolfson Family
07.2023 - Current

Human Resource Manager

Apres Management Companies
08.2021 - 06.2023

Center Director

Magical Beginnings
06.2016 - 08.2021

Preschool Lead Teacher

Magical Beginnings
07.2000 - 08.2016

Assistant Manager

Pizza Hut
03.1993 - 07.2000

Some College (No Degree) - Early Childhood Education

North Shore Community College

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Kimberly Coco