Hi, I’m
Kimberly Coen
Wilmington,United States
Summary
Dynamic professional with a proven track record at Snoopy's, enhancing customer satisfaction and streamlining operations. Skilled in POS system operations and exceptional at building customer relations. Successful in fast-paced environments, demonstrating a strong work ethic and empathy. Successfully trained teams, contributing to increased efficiency and profitability.
Overview
12
years of professional experience
Work History
Snoopy's
Cashier
03.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
BB Boutique
Owner
02.2017 - Current
Job overview
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation. Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers. Prioritized urgent orders, ensuring timely completion without compromising on quality standards.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability. Processed payments for rental equipment, recreation activities and retail sales.
- Followed safety protocols while operating machinery. Mastered multiple types of press machines, becoming proficient in their operation for quick adaptability as needed.
- Oversite of quality control to ensure the highest quality product was delivered to customers.
- Developed promotional strategies for special events and seasonal sales, boosting overall revenue.
Urban Misfits LLC
Sales Representative
02.2022 - 05.2022
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Developed strong rapport with customers and created positive impression of business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building. Utilized social media platforms to engage with potential customers and build brand awareness.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized workloads depending upon project specifications and deadlines.
BAYADA
Paraprofessional
02.2019 - 02.2020
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher while monitoring student progress.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed while maintaining clean safe environment.
- Ensured compliance with state/ federal regulations by maintaining thorough documentation of services provided to students with disabilities.
- Assisted speech therapists, occupational therapist and other relates service providers in creating lesson plans that accommodated various learning styles, promoting inclusivity. Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
- Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs by using visual aids, equipment and classroom displays.
- Maintained accurate records and data collection of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
Food Lion
Cashier
06.2012 - 06.2014
Job overview
- Greeted customers entering store and responded promptly to customer needs. Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions. Assisted in inventory management, contributing to reduction in stock discrepancies.
- Worked with floor team and managers to meet wide range of customer needs. Supported marketing initiatives by setting up and maintaining promotional displays.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Penn Foster Career School, Scranton, PA
High School Diploma
06.2012
Skills
- Patience, Empathy, Professionalism, Courtesy, Reliability, Punctuality
- POS System Operations, Sales Expertise, Customer Service
- Staff Training and Behavior Management
- Data Collection and Entry
- Special Education, Classroom Management
- Project/ Operations/ Financial/ Small business Management
- Inventory Tracking and Management
Timeline
Cashier
Snoopy's
03.2024 - Current
Sales Representative
Urban Misfits LLC
02.2022 - 05.2022
Paraprofessional
BAYADA
02.2019 - 02.2020
Owner
BB Boutique
02.2017 - Current
Cashier
Food Lion
06.2012 - 06.2014
Penn Foster Career School
High School Diploma
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