KIMBERLY COLASUONNO
New York,NY
Summary
Experienced Customer Success Manager with a proven track record of fostering client relationships and driving success in the technology sector. Accomplished founder of a dynamic non-profit mental health organization dedicated to reducing stigma and providing vital support. Possesses a unique blend of customer-centric expertise and passion for mental health advocacy, aiming to drive positive change and impact through a dual commitment to professional excellence and community well-being.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
JONES SOFTWARE
04.2022 - Current
- Manage portfolio of 40 key property management and construction company clients, ensuring their seamless adoption and utilization of Jones Software's solutions
- Collaborated closely with clients to understand their unique requirements and challenges, tailoring solutions to effectively address their insurance risk reduction needs
- Conducted product onboarding sessions, provided ongoing training, and maintained regular communication channels to ensure user proficiency
- Proactively monitored client performance, identifying opportunities for upselling, cross-selling, and new feature adoption to enhance value
- Compiled and presented regular performance reports to clients, showcasing positive impact of Jones Software's solutions on their risk reduction strategies.
- Collaborated with sales and product teams to relay client feedback, contributing to product enhancements and feature developments
Co-Founder
THE CARE COALITION
04.2018 - Current
- Established and launched 501(c)(3) non-profit organization focused on breaking down mental health stigma and fostering vital connections
- Developed organization's mission, vision, and strategic objectives, ensuring alignment with broader goals of mental health advocacy and support
- Appointed and worked closely with six diverse board of directors, leveraging their collective strengths to shape Care Coalition's vision and direction
- Collaborated with mental health professionals, community organizations, and local authorities to develop effective and accessible resources for individuals struggling with mental health challenges
- Spearheaded and empowered dialogue as active speaker at compelling events that amplified stigma reduction, mental health education, and resilience
Customer Success Manager
CONDUCTOR
05.2020 - 04.2022
- Managed Book of Business worth $3.2M comprised of 50 Enterprise level client accounts and agencies
- Fostered long-term relationships, procured associated renewals, identified upsell opportunities, and ensured proper adoption of Conductor’s platform to achieve desired business outcomes
- Functioned as trusted advisor and escalation point for issues related to client satisfaction and engagement, advocating client needs back to internal teams
- Effectively communicated Conductor’s vision, value proposition and roadmap
- Lead monthly calls with C-level users on each account to align on business goals, share solution successes, and provide actionable recommendations to meet KPIs
Enterprise Market Development Representative
CONDUCTOR
02.2019 - 05.2020
- Identified and created new, qualified sales opportunities for inbound and outbound prospects while consistently exceeding monthly quota
- Researched companies, identified stakeholders & managed over 600 accounts
- Trusted and knowledgeable point of contact for prospects
- Literate in Conductor’s SaaS platform, Searchlight
- Managed and overcame prospect objections
Sales Consultant
PAYCHEX INC
08.2017 - 12.2018
- Highly motivated self-starter who exceeded assigned monthly sales goals by implementing effective sales strategies
- Developed solution oriented proposals and negotiated pricing with business owners to outsource their payroll processing and human resource benefits administration
- Provided strategic advice to help business owners gain organizational efficiency, stay in compliance with changing government regulations, and cash flow management
- Maintained, managed and grew relationships with portfolio of clients utilizing multiple communication channels
Education
Bachelor of Arts - Applied Psychology & Human Relations, Marketing
Pace University
NY05.2017
Skills
- Client relationship management
- Stakeholder engagement and communication
- Performance analysis and improvement strategies
- Cross-functional collaboration
- Product onboarding and training
- Issue resolution and escalation management
- Community engagement and partnership cultivation
- Public speaking and advocacy
- Problem-solving and conflict resolution
- Comprehensive understanding of data confidentially issues
Timeline
Customer Success Manager
JONES SOFTWARE
04.2022 - Current
Customer Success Manager
CONDUCTOR
05.2020 - 04.2022
Enterprise Market Development Representative
CONDUCTOR
02.2019 - 05.2020
Co-Founder
THE CARE COALITION
04.2018 - Current
Sales Consultant
PAYCHEX INC
08.2017 - 12.2018
Bachelor of Arts - Applied Psychology & Human Relations, Marketing
Pace University
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