Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kimberly Colbert

Indianapolis

Summary

Hi, I'm Kim! I have over 7 years of experience in fast paced, hands on roles where reliability, communication, and adaptability are key. I’m calm under pressure, quick to learn, and always ready to support my team. I’m now transitioning into environmental and field-based work because I’m passionate about growth, movement, and contributing to something meaningful.

Overview

10
10
years of professional experience

Work History

Server

Fat Dan’s Deli
10.2021 - Current
  • Interact with other service and cooking staff to ensure speedy and effective operations so guests receive their food as quickly and accurately as possible.
  • Handle food carefully and responsibly while serving guests their dishes.
  • Provide a friendly and caring experience for every guest that comes into the restaurant, upholding the restaurant’s hospitality standards.
  • Demonstrated excellent customer service and ensured customer satisfaction
  • Upheld health and safety standards, and monitored sanitation
  • Performed general cleaning duties, such as setting up and breaking down tables and restocking supplies
  • Trained and managed new servers
  • Optimize service quality by actively listening and responding to customer requests

Server

Upland Brewing co
04.2021 - 10.2021
  • Interact with other service and cooking staff to ensure speedy and effective operations so guests receive their food as quickly and accurately as possible.
  • Handle food carefully and responsibly while serving guests their dishes.
  • Provide a friendly and caring experience for every guest that comes into the restaurant, upholding the restaurant’s hospitality standards.
  • Demonstrated excellent customer service and ensured customer satisfaction
  • Upheld health and safety standards, and monitored sanitation
  • Performed general cleaning duties, such as setting up and breaking down tables and restocking supplies
  • Trained and managed new servers
  • Greet customers and offer seating options
  • Accurately record and submit each guest’s food order to the kitchen staff

Wellness membership advisor

Elements Massage
03.2021 - 04.2021
  • Maintained uptodate records of membership fees and other payments
  • Ensured the facility is kept clean and organized on a daily basis
  • Met with prospective members to explain program benefits and encourage signups
  • Provided excellent customer service to members, responding to inquiries and complaints in a timely manner

Fulfillment expert

Target
09.2020 - 03.2021
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Obtain merchandise from bins or shelves.
  • Managed and coordinated the complete order fulfillment process, from order entry to customer delivery
  • Ensured accuracy of orders by verifying product numbers, quantity, pricing and delivery information
  • Collaborated with various departments to ensure customer satisfaction and timely product delivery
  • Created and maintained detailed reports on order fulfillment operations and customer service metrics

Customer Service Representative

Lowes’s
04.2018 - 08.2020
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.

Hostess

Ukiyo
10.2019 - 03.2020
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform patrons of establishment specialties and features.
  • Receive and record patrons’ dining reservations.

Hostess

Louies wine dive
04.2017 - 04.2018
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls. Took reservation and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.

Hostess

The Eagle
07.2016 - 04.2018
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guest while assisting servers by taking and delivering drink orders.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.

Barista

Dunkin Donuts
02.2015 - 06.2016
  • Brew coffee and tea, and fill containers with requested beverages. Prevented infections and maintained store professionalism by cleaning and sanitizing work areas everyday.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preference.
  • Maintained regular and consistent attendance and punctuality

Education

Massage Therapy

Indiana Wellness College
Indianapolis, IN
04.2022

Human Services

Ivy Tech Community College
Indianapolis, IN
04.2016

core 40 - undefined

Avon High School
Avon, IN
05.2013

Skills

  • Customer Service
  • Time Management
  • Organization skills
  • Interpersonal skills
  • Communication skills
  • Emotional Intelligence

Hobbies and Interests

Hiking, Camping, Running, and Cycling 

Timeline

Server

Fat Dan’s Deli
10.2021 - Current

Server

Upland Brewing co
04.2021 - 10.2021

Wellness membership advisor

Elements Massage
03.2021 - 04.2021

Fulfillment expert

Target
09.2020 - 03.2021

Hostess

Ukiyo
10.2019 - 03.2020

Customer Service Representative

Lowes’s
04.2018 - 08.2020

Hostess

Louies wine dive
04.2017 - 04.2018

Hostess

The Eagle
07.2016 - 04.2018

Barista

Dunkin Donuts
02.2015 - 06.2016

Human Services

Ivy Tech Community College

core 40 - undefined

Avon High School

Massage Therapy

Indiana Wellness College

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