Kimberly Cole
Concord,NC
Summary
Currently employed at the Community Matters Cafe as a Hostess. I am devoted in helping life skill students develop important skills such as confidence with social interaction, self care and personal growth. I have experience in addiction and recovery through a close family member. I have witnessed the amazing things the Charlotte Rescue Mission has done for that special person in my life first hand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Charlotte Rescue Mission
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Train life skills students on customer service and restaurant policies to maintain high standards of service.
- Established positive connection with life skill students and have understanding and knowledge of addiction and recovery issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve students social integration.
Pre K Teacher
The Goddard School For Early Childhood Development
01.2022 - 02.2023
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Addressed behavioral and learning issues with parents and daycare management.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Associate of Applied Science - Early Childhood Education
Stanly Community College
Albemarle, NC04.2020
Associate of Applied Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NC06.2013
High School Diploma -
Myers Park High School
Charlotte, NC06.2009
Skills
- Service Prioritization
- Verbal and Written Communication Skills
- Organization
- Conflict and Complaint Resolution
- Microsoft and Windows proficiency
- Recovery Support
Certification
CPR certified
First Aid Certified
NC Credentials
Timeline
Hostess
Charlotte Rescue Mission
02.2023 - Current
Pre K Teacher
The Goddard School For Early Childhood Development
01.2022 - 02.2023
Associate of Applied Science - Early Childhood Education
Stanly Community College
Associate of Applied Science - Criminal Justice
Elizabeth City State University
High School Diploma -
Myers Park High School
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