Kimberly Cole
Archie,MO
Summary
Dynamic Shop Manager at B & P Painting with a proven track record in customer service and inventory management. Successfully reduced costs through meticulous budget oversight while fostering strong client relationships. Skilled in task delegation and employee management, enhancing team performance and operational efficiency. Committed to maintaining confidentiality and trust in all interactions.
Overview
26
26
years of professional experience
Work History
Shop Manager
B & P Painting
11.2008 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated shipment receiving and ensured efficient inventory management and shop organization.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Professional Home Cleaner
Wiley Home Cleaning
05.2005 - 11.2008
- Fostered strong relationships with clients by providing courteous and prompt communication, addressing concerns or feedback as necessary.
- Expanded clientele base through targeted marketing efforts such as social media promotion and word-of-mouth referrals.
- Demonstrated flexibility by adapting to last-minute schedule changes or additional cleaning requests from clients without sacrificing quality.
- Developed customized cleaning plans based on each client''s unique requirements to ensure optimal results.
- Handled delicate items with care during cleaning processes, preventing damage or loss of valuables while still achieving desired cleanliness levels.
- Maximized time management skills by completing multiple cleaning assignments within tight deadlines without compromising quality.
- Contributed to a safe working environment by adhering to all necessary safety protocols while handling various chemicals and equipment.
- Established trust with clients through professionalism, reliability, and attention to detail during every home cleaning appointment.
Certified Occupational Therapy Assistant / C.O.T.A
Nova Care
08.1999 - 05.2005
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
- Educated patients and caregivers on home exercises and self-care techniques, promoting independence and long-term success.
Education
Associate Of Applied Science - Occupational Therapy
Sanford Brown College
Kansas City, MO08.1997
Skills
- Customer service
- Employee management
- Health and safety
- Task delegation
- Brand representation
- Decision-making
- Inventory management
- Teamwork and collaboration
- Relationship building
- Staff scheduling
- Calendar management
- Customer retention
- Invoicing
Timeline
Shop Manager
B & P Painting
11.2008 - Current
Professional Home Cleaner
Wiley Home Cleaning
05.2005 - 11.2008
Certified Occupational Therapy Assistant / C.O.T.A
Nova Care
08.1999 - 05.2005
Associate Of Applied Science - Occupational Therapy
Sanford Brown College
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