Kimberly Colella
Saint Cloud
Summary
Dynamic leader with extensive experience at Assurant, excelling in business development and relationship building. Proven track record in strategic planning and operations management, driving significant improvements in client satisfaction and operational efficiency. Adept at mentoring teams and fostering collaboration, ensuring alignment with organizational goals while enhancing profitability.
Overview
13
13
years of professional experience
Work History
Director, Client Management
Assurant
02.2024 - Current
- Managed relationships with assigned client partners to develop and maintain positive relationships, while growing our profitability and overall partnership.
- Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Monitored key business metrics and revenue goals to ensure they were being met and provided narratives to management as needed, and through regular business reviews with our clients.
- Collaborated with cross-functional teams to develop comprehensive strategies specific to each client partner for successful account management.
AVP, Operations Process Management
Assurant
02.2022 - 02.2024
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients and internal teams, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
AVP/Director, Operations
Assurant
01.2012 - 02.2022
- Led client communication, operational initiatives and processes within the Financial Services Operations department for multiple contact center, back office, quality, escalations, compliance and claims teams.
- Developed and implemented processes, monitoring, and metrics that aligned the department with the strategic goals of the Assurant organization.
- Hired, led, developed, and mentored multiple teams of associates ranging from frontline to managerial level members who supporting multiple company partners of varying sizes.
- Communicated expectations and managed individual and team performance results.
- Oversaw employee and team performance to maintain required service levels and meet client expectations/requirements.
- Built and maintained effective internal and external working relationships. Collaborate with internal support teams and supervisors to effectively manage staffing levels, employee morale, and process improvement initiatives.
Education
International Business Management
Suffolk University
Boston, MA01-1997
Business Management
Boston University
Boston, MA01-1993
Skills
- Business Development
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
Timeline
Director, Client Management
Assurant
02.2024 - Current
AVP, Operations Process Management
Assurant
02.2022 - 02.2024
AVP/Director, Operations
Assurant
01.2012 - 02.2022
International Business Management
Suffolk University
Business Management
Boston University
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