Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Coleman

Minneapolis,MN

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2026
2026
years of professional experience

Work History

Server/Waitress

Outback Steakhouse
05.2023 - Current
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
  • Possessed excellent time management skills in order to prioritize tasks effectively during peak hours
  • Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
  • Served as a team player by assisting coworkers during busy periods or when needed
  • Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
  • Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers

Lead Cashier

Winner Gas Station
08.2022 - 08.2023
  • Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
  • Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
  • Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
  • Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
  • Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service

Server/Waitress keyholder

Perkins Restaurants & Bakery
05.2016 - 10.2022
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
  • Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
  • Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
  • Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
  • Cultivated a positive work environment through effective communication, teamwork, and recognition programs
  • Maintained a clean and organized work area, adhering to health and safety regulations at all times

Server

Dick's Last Resort
2012 - 2013
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cell Phone Sales Representative

Target Mobile
2011 - 2012
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.

Front End Supervisor

Michaels Arts and Crafts
2009 - 2011
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.

Server

Ruby Tuesday
2007 - 2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shoe Sales Associate

Herbergers
2006 - 2009
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.

Sales Associate

Sears
2001 - 2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Some college - Medical Assisting

MCTC
Minneapolis, MN
06.2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server/Waitress

Outback Steakhouse
05.2023 - Current

Lead Cashier

Winner Gas Station
08.2022 - 08.2023

Server/Waitress keyholder

Perkins Restaurants & Bakery
05.2016 - 10.2022

Server

Dick's Last Resort
2012 - 2013

Cell Phone Sales Representative

Target Mobile
2011 - 2012

Front End Supervisor

Michaels Arts and Crafts
2009 - 2011

Server

Ruby Tuesday
2007 - 2010

Shoe Sales Associate

Herbergers
2006 - 2009

Sales Associate

Sears
2001 - 2006

Some college - Medical Assisting

MCTC

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