Kimberly Colley
Olympia,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Front Office Manager/Treatment Coordinator
Shelton Dental Center
09.2015 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Schedule patient appointments
- Manager referrals and coordinate with other healthcare providers regarding dental treatment.
- Management of treatment plans and coordinate financial arrangements.
- Help Patients understand treatment needs
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Executive Assistant/Administrative Coordinator
Miles Global, The Leaders In Dental Consulting
04.2013 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed schedule for CEO
- Scheduled meetings and webinars for CEO.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Organized travel and shipping for CEO speaking events.
Veterinary Technician
Steamboat Animal Hospital
07.2005 - 08.2011
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Education
High School Diploma -
Capital High School
Olympia, WA06.2004
Skills
- Coaching and Training
- Workflow Planning
- Excellent Multitasking Abilities
- Database Maintenance
- Office Supplies and Inventory
- Scheduling
- Deposit Collection
- Written Communication
- Top Notch Customer service
Timeline
Front Office Manager/Treatment Coordinator
Shelton Dental Center
09.2015 - Current
Executive Assistant/Administrative Coordinator
Miles Global, The Leaders In Dental Consulting
04.2013 - 09.2015
Veterinary Technician
Steamboat Animal Hospital
07.2005 - 08.2011
High School Diploma -
Capital High School
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