Kimberly Collier

• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Identified issues, analyzed information and provided solutions to problems.
• Delivered services to customer locations within specific timeframes.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Technical liaison to Chief Operating Officer - customized training for 4 lines of business with approximately 5K executive staff and frontline workers.
• Digital Equity Project - communicating with and delivering technology to frontline workers to increase employee engagement. Participating in agency working group to create new employee portal including mobile application development.
• TEC Diversity Recruitment Strategy and Diversity Inclusion/Equity Officer -overseeing employee engagement, performance management, and onboarding/offboarding as well as TEC Ambassador Program
• Program Manager - Employee Innovation Incubator – program designed to include all levels of talent with thought provoking ideas that support agency priorities and standards through innovation
• Write processes and develop/update administrative instructions, act as content creator for Return to Workplace (RTW) information hub, prepare/distribute Executive Director's Weekly Report, and approve all TEC broadcasts and project communication plans
• Production Team Leader for virtual events, including virtual board meetings, Black Woman's Discussion Forum, State of Port Authority, Chief Financial Officer's Cultural Showcase, and Leadership Strategic Offsite I and II
• Developed RTW (Return to Workplace) calendar of physical locations in MS Shifts and virtual solution for testing and certifications at PATH while managing transition from Smartboard to WebEx boards in agency environment
• Created IT Training Program to fill gap between IT project implementation and pain points identified by end-user feedback while managing training contracts and negotiating training with current vendors (Microsoft, Cisco, Learning Tree, and Global Knowledge). Trained over 5K employees while transitioning to remote work during COVID.
• Mobile workforce - upgrading collaborative spaces within port district to support hybrid and mobile workforces. 4 World Trade Center, 2 Mongtomery St. Jersey City, JFK, Stewart, Newark and Teterboro airports have all been upgraded with Cisco and Logitech solutions.

• Liaised between staff and Chief, ensured EEOC compliance for Technology Department, and implemented organizational change management practices to establish high-performing team
• Function as TEC representative for new agency employee onboarding process and lead Business Management Automation Project for TEC
• Served as Performance Management Program Manager, led diversity recruitment program, and developed/executed diversity plan to boost employee engagement
• Partnered with Law Department on all personnel issues as well as Office of Medical Services to ensure employees meet all necessary health requirements for duty
• Headed all event planning efforts, including organizing holiday events for all teams to enhance interpersonal relations and cross-collaboration of projects
• Facilitated "Bring your Daughters and Sons to Work Day 2015-2019" and coordinated all full-day tours of other facilities within Port Authority District
• Served as Communication Team Leader for Office 365 and iPhone deployment projects, Project Coordinator for "Transition back to World Trade Center" initiative, and creator/contributing editor for TEC Times Newsletter.

• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to over 4K staff at all levels.
• Conducted orientation sessions to assess skill levels and areas of strength and weakness.
• Evaluated success of training programs and recommended improvements to senior management to enhance effectiveness.
• Created curricula, instructions, documents and written tests for various types of training courses.
• Documented participation and evaluated learning for each participant.
• Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
• Developed training curricula and recommended programs that met instructional goals and objectives.
• Tracked students and instructors leaves, attendance, scores and overall performance in databases.
• Traveled to client locations to conduct training classes.
• Coordinated administrative functions necessary to deliver and document training programs.
• Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.

• Chief of Staff for Federal Security Director of Newark Liberty International Airport - liaised with airport community stakeholders, multi-jurisdictional government agencies, political offices, and union representatives
• Spearheaded operations management as backup to 24/7 Coordination Center and Incident Command while writing and updating standard operating procedures (SOPs), administrative instructions, guidance, and procedures
• Credentialing Officer, ensuring compliance of all officer and management credentials for Airport Security access levels
• Collaborated closely with Office of Human Capital on employee relations, staffing, and general issues, including developing first collective bargaining agreement
• Worked as real estate liaison leading $125K TSA-EWR Headquarters Executive Officer relocation project and managing local TSA space to ensure all service and unique requirements were met
• Directed security aspects of all real estate with law enforcement and developed local TSA Diversity and Inclusion Programs, including "Walk a Day in the Life" Mentoring Program, multi-cultural/heritage celebrations, diversity/inclusion training, and community outreach efforts
• Partnered with General Counsel and Administrative Officer to ensure employment law compliance, including case management of employment actions, EEO complaints/investigations, and collective bargaining training/briefings for all officers and executive staff
• Functioned as combined Federal Campaign Project Manager, successfully surpassing annual fundraising goal by 150%, designing and distributing fundraising materials, and planning, leading, and implementing all facets of fundraising events.